Lauren Marecek
Weedsport,NY
Summary
Accomplished Sr. Benefit Consultant at Alera Group, adept in healthcare industry knowledge and building strong relationships, significantly improved employee retention through strategic benefits planning. Expert in regulatory compliance and benefits administration, enhanced client satisfaction and retention at Lifetime Benefit Solutions. Demonstrates exceptional financial acumen and communication skills, driving organizational goals and employee well-being.
Overview
19
19
years of professional experience
Work History
Sr. Benefit Consultant
Alera Group
2017.04 - Current
- Collaborated with HR teams to develop strategic benefits plans that aligned with organizational goals and objectives, resulting in improved employee retention rates.
- Coordinated seamless onboarding experiences for new hires, including thorough explanations of available benefits packages and assistance with enrollment procedures.
- Participated in the development of annual benefits budgets, ensuring accurate forecasting of costs and alignment with organizational financial goals.
- Evaluated potential new benefit offerings by conducting thorough analyses of employee needs, market trends, and cost implications.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of relevant laws and updating internal policies accordingly.
- Enhanced overall benefit package attractiveness by conducting market research and benchmarking against industry standards.
- Implemented wellness initiatives that promoted a healthy work environment while reducing healthcare costs for the organization.
- Maintained accurate records of employee eligibility, enrollments, terminations, and changes within benefit systems to ensure proper administration of all plans.
- Managed vendor relationships effectively, ensuring timely resolution of any issues or discrepancies related to benefits administration.
- Served as a trusted resource for senior management regarding complex benefits-related issues or questions requiring specialized expertise.
- Improved employee satisfaction by implementing streamlined benefits enrollment processes and providing personalized guidance.
- Streamlined annual open enrollment period by creating user-friendly online platforms for employees to select their preferred benefit options.
- Educated staff on the value of various benefit offerings through engaging presentations and informative materials, leading to increased appreciation and utilization of available programs.
- Increased participation in voluntary benefits programs through targeted communication campaigns and educational workshops.
- Developed comprehensive employee benefits training materials to ensure HR team members were well-versed in all aspects of the company''s offerings.
- Reduced benefits costs for the company by negotiating with insurance providers and optimizing plan offerings.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Built relationships with vendors to foster quality service delivery.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
Account Manager/Manager of Client Services
Lifetime Benefit Solutions
2005.07 - 2017.09
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Education
Associate Of Business Administration - Business Administration
Onondaga Community College
Syracuse, NY06.1990
Skills
- Healthcare Industry Knowledge
- Employee Relations
- Benefits Administration
- Financial Acumen
- New employee enrollment
- Verbal and written communication
- Written and oral communication
- Relationship Building
- Benefits Explanation
- Documentation And Reporting
Timeline
Sr. Benefit Consultant
Alera Group
2017.04 - Current
Account Manager/Manager of Client Services
Lifetime Benefit Solutions
2005.07 - 2017.09
Associate Of Business Administration - Business Administration
Onondaga Community College
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