Lauren Margerison
Collegeville,MN
Summary
Freshman student at the University of Miami studying Communications with an intended minor in Marketing. Since starting a job freshman year of high school, I have skills with communication, dependability, dedication, enthusiasm, and time management - with motivation to gain and learn more. I also spend a lot of time volunteering and being apart of the Philadelphia Catholic Social Services.
Overview
3
3
years of professional experience
Work History
Head Lifeguard
Waynesborough Country Club
06.2020 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Scanned main areas to monitor for any safety risks.
- Attentively monitored swimmers to identify distress.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Coached swim team at practices and meets every Tuesday and Thursday.
Playa Bowl Server
Playa Bowls
08.2020 - 08.2022
- Maintained clean and safe work environment.
- Memorized the menu to refrain it to any customer.
- Took customer orders and assembled the orders.
- Produced and prepared smoothies and smoothie bowls.
- Checked products to ensure consistency, palatability, and flavor conformity.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Replenished supplies and condiments and maintain inventory.
- Used point of sale cash register system.
Restaurant Hostess
Nudy's Cafe
02.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Checked in with servers to confirm preparedness before seating customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on what to do as a hostess.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
Education
High School Diploma -
Academy of Notre Dame De Namur
Villanova, PA06.2023
Bachelor of Science - Communication Studies Major With Marketing Minor
University of Miami
Coral Gables, FL06.2027
Skills
- Customer Service
- Communication
- Time Management
- Motivated
- Teamwork
- Organization Skills
- Patience
- Fast Learner
- Dedication
- Public Speaking
- Attention to Detail
- Workload Prioritization
Timeline
Restaurant Hostess
Nudy's Cafe
02.2022 - Current
Playa Bowl Server
Playa Bowls
08.2020 - 08.2022
Head Lifeguard
Waynesborough Country Club
06.2020 - Current
High School Diploma -
Academy of Notre Dame De Namur
Bachelor of Science - Communication Studies Major With Marketing Minor
University of Miami
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