Lauren Marie Tadley
Runnemede
Summary
I am currently a Property Damage Claims Adjuster with NJM Insurance Group, skilled in claims analysis and customer relationship management. I have a proven track record in rapid settlements and accurate liability determinations, ensuring client satisfaction and efficient resolutions. I am also adept at policy interpretation, delivering exceptional service while achieving key performance indicators in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Property Damage Claims Adjuster, Total Loss
NJM Insurance Group
Hammonton
06.2024 - Current
Property Damage Claims Adjuster, Repairable
NJM Insurance Group
Hammonton
04.2022 - 06.2024
- Act as a single point of contact for insured customers and claimants alike who just experienced a car accident, while also determining a fair liability determination for each party
- Opened and verified claims, discussed and explained the vehicle repair process
- Provided detailed information on chosen policy allowances and coverages such as renting a vehicle and applicable deductibles
- Provided valuations, and settlements for totaled vehicles in a quick, efficient manner
Customer Service Refinance Sales, Supervisor
Freedom Mortgage Corporation
Moorestown
02.2020 - 12.2021
- Supervised 4 team leaders and their 35+ direct reports who received incoming calls regarding refinancing inquiries
- Performed quality assurance checks to ensure calls were handled correctly and efficiently by following department protocol and procedures
- Interviewed, onboarded and provided new hire training
- Led weekly meetings with team leads to go over any process changes or updates
Customer Support, Operations, Team Lead
Freedom Mortgage Corporation
Moorestown
09.2019 - 02.2020
- Oversaw team of ten customer support specialists who received overflow calls from customers currently going through a refinance application
- Answered specialist’s questions to assist them in providing the caller with accurate answers or updates
- Ran constant reporting to determine average call handle time, average after call work time, daily call count, etc. Ensured KPIs were being met.
Customer Support Specialist, Operations
Freedom Mortgage Corporation
Moorestown
02.2015 - 09.2019
- Processed VA/FHA loan applications for home refinancing
- Obtained all required documentation in accordance with applicable state laws (tax certification, homeowner’s insurance, clear title, etc)
- Kept in regular communication with customers, and scheduling their loan closing appointment once approved
Skills
- Claims analysis
- Policy interpretation
- Liability determination
- Valuation assessment
- Rapid settlements
- Customer relationship management
Timeline
Property Damage Claims Adjuster, Total Loss
NJM Insurance Group
06.2024 - Current
Property Damage Claims Adjuster, Repairable
NJM Insurance Group
04.2022 - 06.2024
Customer Service Refinance Sales, Supervisor
Freedom Mortgage Corporation
02.2020 - 12.2021
Customer Support, Operations, Team Lead
Freedom Mortgage Corporation
09.2019 - 02.2020
Customer Support Specialist, Operations
Freedom Mortgage Corporation
02.2015 - 09.2019