Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lauren Marsh

Rockford,Illinois
Lauren Marsh

Summary

Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

13
years of professional experience

Work History

JetBlue Airlines

Inflight Crew
09.2022 - Current

Job overview

  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Republic Airways Holdings Inc

Flight Attendant
03.2019 - 08.2022

Job overview

  • Followed safety, passenger and supply pre-flight checklists
  • Offered answers to passengers' questions and resolved issues that arose during flights
  • Kept cabin neat, clean and professional in appearance
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
  • Dealt with mechanical and passenger emergencies according to standards.

DeWitt Hotel and Suites
Chicago

Front Desk Receptionist
07.2017 - 02.2019

Job overview

  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Responded to inquiries and room requests made online, by phone or email
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

Club Med Turkoise
Providenciales

Front Desk Associate
05.2016 - 06.2017

Job overview

  • Handled payment processing and provided customers with receipts and proper bills and change
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Managed customer complaints and rectified issues to complete satisfaction
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center
  • Arranged special accommodations for guests to maintain optimal satisfaction.

GoJet Airlines
Chicago

Flight Attendant
11.2012 - 07.2013

Job overview

  • Instructed passengers on safety and emergency procedures and answered questions related to flight
  • Answered all clients' questions and addressed concerns promptly
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.

Ryan International Airlines
Rockford

Flight Attendant
08.2010 - 01.2012

Job overview

  • Followed company regulations and rules promoting safe environment for both travelers and employees
  • Directed junior team members in proper duties and company regulations
  • Helped guests locate seats and stow luggage in appropriate locations
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages
  • Attended trainings to remain current on new requirements and procedures.

Education

Young Women's Leadership Charter School
Chicago, IL

High School Diploma
06.2006

Skills

  • Adult AED and CPR
  • Emergency situations management
  • Safety procedures
  • Reliable and trustworthy
  • Flexible
  • Customer service
  • Problem resolution

Timeline

Inflight Crew

JetBlue Airlines
09.2022 - Current

Flight Attendant

Republic Airways Holdings Inc
03.2019 - 08.2022

Front Desk Receptionist

DeWitt Hotel and Suites
07.2017 - 02.2019

Front Desk Associate

Club Med Turkoise
05.2016 - 06.2017

Flight Attendant

GoJet Airlines
11.2012 - 07.2013

Flight Attendant

Ryan International Airlines
08.2010 - 01.2012

Young Women's Leadership Charter School

High School Diploma
Lauren Marsh