Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
13
years of professional experience
Work History
JetBlue Airlines
Inflight Crew
09.2022 - Current
Job overview
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Resolved passenger conflicts and medical emergencies during flights.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Republic Airways Holdings Inc
Flight Attendant
03.2019 - 08.2022
Job overview
Followed safety, passenger and supply pre-flight checklists
Offered answers to passengers' questions and resolved issues that arose during flights
Kept cabin neat, clean and professional in appearance
Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
Dealt with mechanical and passenger emergencies according to standards.
DeWitt Hotel and Suites
Chicago
Front Desk Receptionist
07.2017 - 02.2019
Job overview
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
Handled payment processing and provided customers with receipts and proper bills and change
Responded to inquiries and room requests made online, by phone or email
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Club Med Turkoise
Providenciales
Front Desk Associate
05.2016 - 06.2017
Job overview
Handled payment processing and provided customers with receipts and proper bills and change
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Managed customer complaints and rectified issues to complete satisfaction
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center
Arranged special accommodations for guests to maintain optimal satisfaction.
GoJet Airlines
Chicago
Flight Attendant
11.2012 - 07.2013
Job overview
Instructed passengers on safety and emergency procedures and answered questions related to flight
Answered all clients' questions and addressed concerns promptly
Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment
Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
Ryan International Airlines
Rockford
Flight Attendant
08.2010 - 01.2012
Job overview
Followed company regulations and rules promoting safe environment for both travelers and employees
Directed junior team members in proper duties and company regulations
Helped guests locate seats and stow luggage in appropriate locations
Managed refreshments cart at scheduled intervals to give passengers food and beverages
Attended trainings to remain current on new requirements and procedures.