Lauren Marsh
Austin,TX
Summary
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 4 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
MML Hospitality
Austin, TX
02.2023 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Facilitated scheduling, hiring, onboarding, and promoting of FOH employees.
Service Manager
Pappas
Austin, TX
08.2022 - 02.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Facilitated scheduling, onboarding, hiring, and promoting of FOH employees.
Patient Access Representative
Franciscan Alliance
Lafayette, IN
03.2020 - 08.2022
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Resolved discrepancies between hospital systems and third party payers.
Guest Service Representative
Drury Inn
Lafayette, IN
07.2021 - 07.2022
- Assisted guests with check-ins and check-outs in a timely manner.
- Verified reservations by phone or in person.
- Maintained accurate records of all transactions within the hotel software system.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
Bachelor of Science - Hospitality And Tourism Management
Purdue University
West Lafayette, IN05-2022
Skills
- Guest Relations
- Team Leadership Strength
- Employee Scheduling
- Operations Management
- Training and Development
- High Volume Dining Management
- Purchasing
- Workflow Coordination
Certification
- ServSafe Food Handlers Certification
- ServSafe Alcohol Certification
- TABC
Timeline
Assistant General Manager
MML Hospitality
02.2023 - Current
Service Manager
Pappas
08.2022 - 02.2023
Guest Service Representative
Drury Inn
07.2021 - 07.2022
Patient Access Representative
Franciscan Alliance
03.2020 - 08.2022
Bachelor of Science - Hospitality And Tourism Management
Purdue University
- ServSafe Food Handlers Certification
- ServSafe Alcohol Certification
- TABC
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