Lauren Martin
Antioch,TN
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Ambitious and results-oriented Store Manager with over 3 years of experience creating strategic alliances with District Managers to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives. Many years working close with the District Manager and Operation Managers improving skills and working towards becoming a District Manager.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Leader
7-eleven
Murfreesboro, TN
03.2021 - Current
- Maintained store operations by following policies and procedures; completed reports.
- Monitored inventory levels, placed orders for new stock as needed.
- Ensured compliance with health and safety regulations in the workplace.
- Analyzed sales figures and implemented strategies to increase revenue.
- Prepared weekly and monthly reports on sales trends, competitor activities.
- Managed all aspects of store operations including staffing schedules, and improving budget.
- Administered store's budget with strong planning and expense control abilities.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Store Manager
Circle K Midwest - Mac's
Antioch, TN
01.2020 - 11.2020
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Increased profits 5% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
- Oversaw all store operations while generating $35,000 in monthly sales.
- Implemented succession planning by training and developing 18 associates into leadership positions.
- Diminished total loss by 18% by implementing effective operational improvements. which was an improvement from the 36% loss prior to taking over.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Boosted sales by 8% by cultivating customer rapport and delivering superior customer service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Store Manager
Mapco
Madison, TN
01.2019 - 01.2020
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Corrected operational discrepancies by developing and executing process improvements.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
- Oversaw POS operations and cash management to reduce errors.
Store Manager
Speedway
Springfield, TN
08.2016 - 12.2019
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Oversaw POS operations and cash management to reduce errors.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
Northeast High School
Clarksville, TN05.2006
Skills
- Safety
- Line Efficiency
- Inventory restocking
- Team Contributions
- Company standards
- Machine Operations
- Schedule management
- Cooking procedures
- Menu item familiarity
- Maintenance & Repair
- Project planning
- Critical thinking
- Customer service
- Conflict resolution
Certification
- ServSafe License - 2023 expiration
Timeline
Store Leader
7-eleven
03.2021 - Current
Store Manager
Circle K Midwest - Mac's
01.2020 - 11.2020
Store Manager
Mapco
01.2019 - 01.2020
Store Manager
Speedway
08.2016 - 12.2019
High School Diploma -
Northeast High School