Lauren Martin
Thomaston,GA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Body Artist
The Marked Society 2
03.2021 - Current
- Completed complex body art projects within specified timeframes, demonstrating excellent time management skills.
- Enhanced client satisfaction by providing high-quality body art services tailored to individual preferences.
- Increased clientele through exceptional customer service and professional communication skills.
- Exhibited strong organizational skills by managing multiple projects simultaneously while meeting deadlines and exceeding client expectations.
- Ensured adherence to all relevant health codes and regulations within the workspace, maintaining a safe environment for both employees and customers.
Patient Access Representative
Wellstar Spalding Regional
01.2016 - 02.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
High School Diploma -
Spalding High School
Griffin, GA 06.2014
Skills
- Strong empathy
- HIPAA Compliance
- Patient confidentiality
- Patient Registration
- Insurance Verification
- Data entry proficiency
- Follow-up skills
- Payment Processing
- Healthcare software expertise
- Customer Service
Additional Information
I attended training annually on the EPIC system used by Wellstar Spalding Regional.
Timeline
Body Artist
The Marked Society 2
03.2021 - Current
Patient Access Representative
Wellstar Spalding Regional
01.2016 - 02.2021
High School Diploma -
Spalding High School
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