Lauren Martin
Milwaukee
Summary
Dynamic professional with a proven track record at MIAD Gallery at the Ave, enhancing visitor experiences and streamlining operations. Skilled in Adobe Illustrator and adept at fostering teamwork, I've significantly contributed to organizational growth and gallery promotion. Leveraging artistic sensibility and event planning expertise, I excel in creating engaging environments and driving project success. Gallery professional with strong track record in managing gallery functions and enhancing visitor experiences. Adept at coordinating exhibitions and providing exceptional customer service. Known for team collaboration and adaptability, ensuring smooth operations and positive outcomes.
Overview
3
3
years of professional experience
Work History
Gallery Assistant
MIAD Gallery at the Ave
09.2023 - Current
- Acted as a liaison between the gallery and outside vendors, such as art framers or transportation companies, ensuring timely and cost-effective services.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
- Maintained detailed artwork descriptions and artist biographies in central database to facilitate accurate delivery of information to visitors.
- Assisted in the creation of engaging social media content to increase online visibility for the gallery''s exhibitions and events.
- Enhanced visitor experience by providing knowledgeable and friendly assistance during gallery tours and events.
- Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Streamlined daily operations by managing front desk tasks such as answering phones and emails, scheduling appointments, and greeting visitors.
- Assisted curators in developing meaningful content for exhibition catalogues or wall text.
- Strengthened relationships with collectors, artists, and other arts professionals through regular networking at industry events.
Customer Service Representative
Pick And Save Supermarket
05.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Life Enrichment Assistant
Heritage Senior Living
03.2022 - 11.2023
- Provided necessary assistance during meal times or personal care routines when needed to ensure comprehensive support beyond scheduled activity programming.
- Provided valuable input on program development during team meetings to continually enhance service offerings.
- Facilitated open communication channels between residents, families, and staff regarding ongoing activity programs and individual preferences.
- Promoted cognitive stimulation with thought-provoking games, puzzles, and memory exercises tailored to individual abilities.
- Assisted in maintaining accurate records of resident participation, progress, preferences, and concerns.
- Collaborated with interdisciplinary teams to develop personalized care plans for each resident''s unique needs.
- Boosted social interaction among residents through facilitating group events and outings.
- Improved emotional well-being of residents by offering compassionate companionship and active listening.
- Supported the transition process for new residents by actively involving them in activities, fostering social connections, and providing guidance as needed.
- Utilized effective time management skills to balance planning responsibilities alongside direct resident engagement in daily programming efforts.
- Supported physical health through organizing exercise programs and encouraging participation in daily activities.
- Contributed to a positive living environment by fostering strong relationships with residents, families, and staff.
- Encouraged creative expression through art, music, and writing workshops designed for various skill levels.
- Maintained necessary supplies inventory while adhering to budgetary constraints for optimal program execution.
- Accommodated diverse interests by regularly seeking resident feedback on preferred activities and incorporating suggestions into future planning efforts.
- Ensured compliance with safety regulations during all activities for the well-being of participants at all times.
- Coordinated special events that fostered community connections and showcased residents'' talents and achievements.
- Enhanced residents'' quality of life by implementing engaging and diverse activities tailored to individual needs.
- Partnered with local organizations to bring educational presentations, cultural experiences, and entertainment opportunities into the residence setting.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Education
Bachelor of Arts - Fine Arts
Milwaukee Institute of Art And Design
Milwaukee, WI05-2026
Skills
- Organizational growth
- Artistic sensibility
- Adobe creative suite
- Event planning
- Microsoft visual studio use
- Exhibition coordination
- Artwork handling
- Digital photography expert
- Teamwork and collaboration
- Adobe illustrator master
- Gallery promotion
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptability and flexibility
- Task prioritization
- Professionalism
- Time management abilities
- Social media management
Accomplishments
leave open
Timeline
Gallery Assistant
MIAD Gallery at the Ave
09.2023 - Current
Customer Service Representative
Pick And Save Supermarket
05.2023 - 12.2024
Life Enrichment Assistant
Heritage Senior Living
03.2022 - 11.2023
Bachelor of Arts - Fine Arts
Milwaukee Institute of Art And Design
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