LAUREN MARTINEZ
Astoria
Summary
Highly motivated professional with a proven ability to build client relationships, achieve business objectives, and deliver exceptional results in high-pressure environments. Strong background in pharmaceutical research, customer service, and team leadership, complemented by an in-depth understanding of therapeutic products.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alpha Elevator Inc.
06.2021 - Current
- Cultivated and maintained relationships with20+ key stakeholders, including contractors, architects, and clients, improving client retention rates by12%
- Utilized CRM tools to monitor client interactions, improving the speed and accuracy of follow-up communications, which resulted in a23% faster response time to client inquiries and a9% increase in service satisfaction ratings
- Collaborated with cross-functional teams on25+ projects and bids, contributing to the successful closing of15 major contracts, valued at over $7 million
- Recorded and analyzed over100 meeting notes on pricing and contracts, creating a repository of sourcing data that helped build efficiencies in contract negotiations
Operations Manager
Hatfields Restaurant and Bar
12.2018 - 02.2024
- Progressed through diverse roles with increasing responsibilities, directing a high-performing team of30 to ensure exceptional customer service during high-demand periods
- Oversaw operational management, staffing, inventory control, budgeting, and cost optimization; achieving all financial targets and driving an average increase of73% in revenue and119% in profitability through strategic sourcing, vendor management, and targeted marketing
- Created and implemented highly successful weekly and monthly events such as “Tuesday College Night” increasing weekly revenue from $43,000 to $83,500
- Designed and implemented strategic marketing campaigns, leveraging social media, email promotions, and local partnerships to increase brand visibility and drive customer engagement
Teaching Assistant
St. John's University
09.2021 - 05.2023
- Supervised and mentored4 lab classes with a roster of120 undergraduate students in Biomedical and Analytical Toxicology Labs, achieving an average improvement of11% in student grades over the course of the semester
- Worked with TA team in assisting in refining and enhancing curriculum, contributing to an overall increase in student ratings by21% as reflected in feedback surveys
- Designed and led review sessions with the highest attendance across all lab courses, increasing participation by30% and improving student preparedness and satisfaction
Research Intern
Dr. Mantell’s Cardiopulmonary Toxicology and Pharmacology Labs
07.2017 - 08.2022
- Published co-authored research paper in Free Radical Biology Medicine
- Developed expertise in laboratory methods and clinical research practices, gaining technical proficiency in various experimental assays and in operating advanced instruments used in HPLC, GC, and electron microscopy techniques
Research Intern
SanKev Pharmaceuticals
12.2019 - 05.2020
- Conducted an extensive literature review of over500 scientific articles on pain biomarkers and pain treatment methods, synthesizing findings into a comprehensive65-page review paper that directly influenced two R&D projects
- Collaborated with cross-functional teams on data analysis and interpretation to deliver actionable recommendations, drive strategic decisions, and advance intrateam output
- Demonstrated exceptional research and analytical skills, contributing to clinical innovations and the identification of emerging trends, as well as fostering collaboration between multidisciplinary teams in the organization
Education
Master of Science - Toxicology
St. John's University
Queens, NY05-2025
Bachelor of Science - Toxicology, Minor in Chemistry
St. John's University, School of Pharmacy And Health Services
Queens, NY05.2019
Skills
- Sales and Client Relations: CRM Software (SalesForce), Client Engagement and Communication, Customer Service Negotiation
- Technical Skills: Microsoft Office Suite, Zoom, Canva, BioRender, Power BI
- Research: Literature Reviews, Data Management and Analysis, Clinical and Laboratory Research, Disease States, R&D Strategy Development
- Communication & Teamwork: Cross-functional Collaboration, Mentorship, Project Management, Goal Setting, KPI Tracking, Prioritization
Timeline
Teaching Assistant
St. John's University
09.2021 - 05.2023
Customer Service Representative
Alpha Elevator Inc.
06.2021 - Current
Research Intern
SanKev Pharmaceuticals
12.2019 - 05.2020
Operations Manager
Hatfields Restaurant and Bar
12.2018 - 02.2024
Research Intern
Dr. Mantell’s Cardiopulmonary Toxicology and Pharmacology Labs
07.2017 - 08.2022
Master of Science - Toxicology
St. John's University
Bachelor of Science - Toxicology, Minor in Chemistry
St. John's University, School of Pharmacy And Health Services
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