Summary
Overview
Work History
Education
Skills
Certification
Software And Office Experience
Timeline
Generic

Lauren Martinez

El Paso,TX

Summary

I am currently enrolled at the University of Colorado the Colorado Springs campus (online program) for my undergraduate and graduate studies in Early Childhood Education and Leadership. My first food industry job launched a new career path towards management; being named part of the management team as the Front of the House floor supervisor; and taking over “B.E. Os” – Banquet, Event, Order as the coordinator to provide revenue for the restaurant. I ventured out further with my customer service background and built my foundation in the Hotel Hospitality Industry at Chase Suite Hotels as the Sales manager; in the short time I had been a part of the team I had brought in multiple new companies into the hotel; also, under my care I had the opportunity of managing forty accounts; ranging from Government contracts to City contracts. Expanded my hospitality career I moved in the luxury resort at Lajitas Golf Resort as the F&B Front of House Manager and the Training Manager while tending in the Bar as a bartender, There I took inventory for the Front of the House and the Bar, completing LBW orders and creating new menus for seasonal sales and executing private events while working closing with Sales coordinators, the chef and the F&B Director. As the Training Manager I was working on - on with new hires to assure a strong worth ethic and set company standards; once onboarding and schedules were set up I personally trained new hires on the resorts POS system, while working closely with of departments of the resort to ensure the highest quality of customer service. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

F&B Manager

Lajitas Golf Resort
Lajitas, TX
03.2024 - Current
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Poured wine, beer, and cocktails for patrons.
  • Developed and implemented bartender training programs, policies and procedures.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Developed policies and procedures to improve operational efficiency of the resort.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Verified customer credit to establish payment method for accommodations.
  • Coordinated with vendors to ensure that supplies were delivered on time and within budget.
  • Provided guidance to newly hired employees on how to interact with customers in a professional manner.
  • Implemented best practices for customer service standards throughout the department.
  • Updated existing training materials as needed due to changes in products or services offered by the organization.
  • Coached and developed team members to support employee growth and development.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Created signature beverages to increase revenue and patron loyalty.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted staff by serving food and beverages or bussing tables.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.

Sales Manager

Chase Suite Hotels
El Paso, TX
09.2023 - 03.2024
  • Hospitality management; working one on one with guests and potential clients
  • Discussing rates and payments is based off length of their requested stay
  • Creating Excel sheets with all guest’s information that is updated every week
  • Knowledge of the hotel industry, strong people skills to achieve sales goals, maximize revenue, and acquire new accounts
  • Maintain relationships within corporate / group market segments and enhance the hotel's market share
  • Acquire new transient, corporate, and group, for the hotel through initiative-taking direct outside sales, marketing, telemarketing, direct mail, appointment calls, and tours of the hotel and saturation of existing accounts/segments for new contacts
  • Develop long-term business partnerships, consistently striving to maximize revenue and promote relationships through Position requires follow-up and maintenance of accounts, maintaining file & account accuracy, fielding inquiries, reporting, and sales blitz
  • Possess strong communication, organization, and computer skills as well as a basic understanding of hotel operations
  • Diligence and a true desire to provide exceptional service are critical
  • Self-motivation, management, and time management
  • Clear understanding and implementation of the hotel's business strategies
  • Set sales goals to meet and exceed revenue budget requirements
  • Strong prospecting skills and excellent closing skills
  • Strong verbal and written communication skills.

Maternity Break

Maternity Break
04.2023 - 08.2023

Events Coordinator

Saltgrass Steakhouse
El Paso, TX
02.2022 - 05.2023
  • Events ranging from: Graduations, weddings, engagements, and business presentations
  • Organizing dates and specific requests
  • Creating menu selections
  • Creating contracts with clients
  • Collaborating with clients on venue and deposit costs.

Floor Supervisor

Saltgrass Steakhouse
El Paso, TX
02.2022 - 05.2023
  • Ensures excellence in guest satisfaction through commitment to a 'Do Whatever It Takes Attitude' and a direct, led by example management style by stepping into any position needed
  • Utilizes leadership skills and motivates employees to ensure cost control and labor management
  • Inspects establishment and observes workers and guests to ensure compliance with occupational, health, and safety standards and liquor regulations
  • Ensures paperwork accuracy such as daily sales summary reports, petty cash reimbursement forms, and payroll records
  • Contacting potential hires, holding interviews, and completing new hire packets and orientation
  • Followed each Open to Close standard for AM shifts & PM shifts.

Hostess

Saltgrass Steakhouse
El Paso, TX
02.2022 - 05.2023
  • Keeping a steady work pace for the serves and kitchen staff
  • Being hospitable to customers and vendors
  • Helping into go’s orders
  • Bussing tables
  • Keeping the front of the house neat and organized.

Toddler Teacher

Bright Horizons Family Solutions
Issaquah, WA
05.2017 - 03.2019
  • Systems: Experience in implementing system of childcare observations and assessments based on the parental and school instructional growth set for the child
  • I.e.: documenting learning experiences through daily write ups known as What in the World(s) to communicate with parents on the curriculum learned on that day
  • Experience in creating a nurturing environment that fosters the child’s individual development, physical-emotional needs, and interests
  • Documented learning experiences through use of weekly journal, note-taking, organization of the classroom logs, children work samples and participation in weekly team meetings
  • Culture-Classroom &School& Communication: An advocate for equity and respect in the educational setting through classroom anti-bias, non-sexist language/Image/Experiences reflecting location and global communities
  • Effectively communicate with fellow teachers, administrators, and parents to ensure a positive and productive work environment
  • Assess the abilities, interests, and needs of children by discussing the progress and if any concerns with parents and other staff members in a professional manner
  • Communicated efficiently and worked collectively with upper management to improve policies that increased employee accountability
  • Continuous Improvement: Experience in building the capacity through training new employees on policies and procedures: tracking sheets, parent information boards, and proper documentation
  • Implemented new knowledge and skills by attending workshops on various topics related to the field of ECD/ECE
  • Communicated efficiently and worked collectively with upper management to improve policies that increased employee accountability
  • Curriculum & Instruction: Conducted observations of children holistic learning and skills progress, prepared reports, and communicating regular feedback to the parents of the children
  • Implemented meaningful, direct project work and inquiry-based curriculum emerging from the interests and rights of our children and families
  • Developed daily and unit lessons plans that incorporate all levels of curriculum from: Math Counts, Science Rocks, Movement Matters, Language Works, and Sensory Works
  • Guided and assisted children in the development of family style dining, independence of dressing, and potty training
  • Adaptability & Organization Skills: Experienced various roles in different age groups ranging from infant to Kinder Prep (6weeks-6years old); working as a floater to revel teachers and to step in as an acting assistant teacher
  • Maintained a clean and organized classroom; sanitizing surfaces and practicing good hygiene to prevent illness.

Training Coordinator

Northwest Protection Strategies, LLC
Graham, WA
02.2017 - 03.2019
  • Answering clients’ phone calls
  • Demonstrating an organized work environment
  • Setting up audio/Visual equipment
  • Assistance with financial management
  • Effectively communicating with the President
  • Represent the president in his absence
  • Marketing and recruiting for our clients.

Education

Early childhood Education Associates (ECDA) -

Bright Horizons–MaryAnn Tocio University

Early childhood education (MA), Curriculum and Instruction (MA), Leadership in Education: Principal Licensure (MA) -

University of Colorado at Colorado Springs Campus (UCCS)

Skills

  • Strong work ethic
  • Open professional communication
  • High functioning computer and software skills
  • Strong customer service
  • Strong ability to work under pressure
  • Strong team player
  • Ambitious
  • Excellent Communication skills
  • Knowledge of office procedures and equipment professional attitude
  • Enthusiastic to learn
  • Strong organization qualities
  • Loyalty
  • Quick leaner
  • Extensive amount of ECE experience
  • Punctual
  • Good listener
  • Detail oriented
  • Enjoy helping others
  • Coachable
  • Receive critical feedback well
  • Sales Reporting
  • Sales Planning
  • New Business Development
  • Lead Generation
  • Proposal Development
  • Revenue Forecasting
  • Sales Tracking
  • Vendor Management
  • Continuous Improvements
  • Verbal and Written Communication
  • Promotional Sales Events
  • Sales and Market Development
  • Salesforce
  • Operations
  • Excellent Communication Skills
  • Staff Management
  • Market Research
  • Sales leadership development
  • Leadership training
  • Staff development plans
  • Strategic thinker
  • Process evaluation and enhancement
  • New hire on-boarding
  • Coaching and mentoring
  • Written and oral communication
  • Learning management systems
  • Beverage making
  • Scheduling staff
  • Cocktail development
  • FOH operations oversight
  • Team leadership
  • Responsible alcohol service
  • Bar management
  • Upselling techniques
  • Sales forecasting
  • Customer relations
  • Dining room management
  • Event coordination
  • Restaurant management
  • Wine and liquor expertise
  • Vendor relationship management
  • Cost control
  • Menu development
  • Shift scheduling
  • Group reservations management
  • POS system proficiency
  • Hospitality and accommodation
  • Inventory control
  • Marketing and sales experience
  • Supply ordering
  • Customer feedback management
  • Problem-solving

Certification

  • General Studies
  • Food handlers
  • TABC
  • Food handlers Management
  • PCI Training
  • CPR (expires 9/2020)
  • 24 hours needed in CDA (Child Development Associates) Certification

Software And Office Experience

  • Word
  • Excel
  • PowerPoint
  • P.C. I’s – Aloha
  • Pulse
  • Shiftnotes
  • Outlook
  • NBO
  • Hot Schedules
  • MyHMS
  • STR
  • STS
  • POS Systems : Jonas / Agilysis ( POS ,Reservations, Golf Course Tee Sheet, etc)
  • Syncwise360
  • TriNet
  • IMenu

Timeline

F&B Manager

Lajitas Golf Resort
03.2024 - Current

Sales Manager

Chase Suite Hotels
09.2023 - 03.2024

Maternity Break

Maternity Break
04.2023 - 08.2023

Events Coordinator

Saltgrass Steakhouse
02.2022 - 05.2023

Floor Supervisor

Saltgrass Steakhouse
02.2022 - 05.2023

Hostess

Saltgrass Steakhouse
02.2022 - 05.2023

Toddler Teacher

Bright Horizons Family Solutions
05.2017 - 03.2019

Training Coordinator

Northwest Protection Strategies, LLC
02.2017 - 03.2019

Early childhood Education Associates (ECDA) -

Bright Horizons–MaryAnn Tocio University

Early childhood education (MA), Curriculum and Instruction (MA), Leadership in Education: Principal Licensure (MA) -

University of Colorado at Colorado Springs Campus (UCCS)

Similar Profiles

CREATE PROFILE
Lauren Martinez