Lauren Martins
Harrisville,RI
Summary
Excellent in enhancing operational efficiency and customer satisfaction, responsible for the client feedback system at Coastal Collision & Towing LLC, significantly improving service quality. My expertise in office management and employee training, coupled with a knack for problem solving, ensures streamlined operations. I utilize MS Office to maintain precise financial records, demonstrating a balance of hard and soft skills. I seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer-focused professional with a successful 7-year career in Customer service. Successful in a busy business environment.
Overview
11
11
years of professional experience
Work History
Office Manager
Coastal Collision & Towing LLC
01.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Owner & Operator
Lauren's Cafe
01.2018 - 12.2022
- Reviewed production schedules and streamlined processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Performed general equipment maintenance and repair to minimize downtime.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Provided on-the-job training to newly hired workers and team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Nanny
Private Family Nanny
01.2014 - 01.2018
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Monitored children's play activities to verify safety.
- Encouraged children to be understanding and patient with others.
- Helped children complete homework assignments and school projects.
Cake Decorator
Gregg's Resturant
01.2014 - 01.2018
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
Education
High School Diploma -
North Smithfield High School
North Smithfield, RI06.2015
Skills
- Office Management
- Customer Service
- Scheduling
- Employee Training
- MS Office
- Task Delegation
- Problem Resolution
Timeline
Office Manager
Coastal Collision & Towing LLC
01.2023 - Current
Owner & Operator
Lauren's Cafe
01.2018 - 12.2022
Nanny
Private Family Nanny
01.2014 - 01.2018
Cake Decorator
Gregg's Resturant
01.2014 - 01.2018
High School Diploma -
North Smithfield High School
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