Lauren Mascorro
Lewisville
Summary
Dynamic sales manager with expertise in sales strategy, account management, and employee training. Proven track record of enhancing customer satisfaction and driving sales growth through comprehensive training programs and strategic sales initiatives. Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Overview
2024
2024
years of professional experience
2
2
Certifications
Work History
Sales Manager/Customer Service Cashier
Lonestar Beverage Systems
Carrollton
05.2022 - 04.2023
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Reconciled credit card payments with the bank statements on a monthly basis.
- Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
- Coordinated with security team to handle emergency situations and maintain a safe shopping environment.
- Answered phone calls to assist customers with questions and orders.
AT&T Sales manager
AT&T
Fort Worth
03.2022 - 02.2023
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Used change methodologies to increase sales and led projects for increased productivity.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Sales Associate
Floor & Decor
Haltom City
09.2021 - 11.2022
- Assisted customers in selecting flooring products that matched their preferences and needs.
- Resolved customer issues promptly to ensure satisfaction and foster loyalty.
- Participated in promotional events to increase brand awareness and customer engagement.
- Maintained knowledge of current promotions and sales strategies to drive customer interest.
- Worked with fellow sales team members to achieve group targets.
Sales Manager
Grain Elevator Repair
- Created comprehensive sales strategies to expand market reach and boost customer engagement.
- Implemented budget management practices to optimize sales expenditures and enhance profitability.
- Trained, coached, and mentored junior sales personnel to ensure success in roles.
- Collaborated with marketing team to develop promotional materials targeting key customers.
Education
High School Diploma -
ISchool High STEM Academy
Lewisville, TX05-2018
Skills
- Sales strategy
- Customer engagement
- Employee training
- Inventory management
- Financial reconciliation
- Customer relationship management
- CRM software
- Account management
- Sales team training
- Sales forecasting
- Sales planning
- Prospecting and telemarketing
- Contact follow-up
- Vendor management
- Social media savvy
- Resolution-oriented
- Sales closing techniques
Certification
CPR
Timeline
Sales Manager/Customer Service Cashier
Lonestar Beverage Systems
05.2022 - 04.2023
AT&T Sales manager
AT&T
03.2022 - 02.2023
Sales Associate
Floor & Decor
09.2021 - 11.2022
Sales Manager
Grain Elevator Repair
High School Diploma -
ISchool High STEM Academy