Lauren Mason

• Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
• Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
• Increased showroom sales by implementing effective visual merchandising strategies and product displays.
• Generated personal sales to meet or exceed established sales goals.
• Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
• Coordinated special events and promotions to showcase new products and drive sales growth.
• Managed custom projects by completing initial quotes, design and sample requests.
• Provided prompt, courteous service to every individual entering showroom.
• Liaised with marketing team to identify and develop sales and promotional events.
• Converted leads into loyal customers by offering personalized recommendations tailored to individual needs.
• Fostered team-oriented environment, encouraging collaboration and sharing of best practices among employees.
• Leveraged social media platforms to showcase new arrivals and special offers, expanding showroom's reach and attracting online shoppers.
• Solved customer complaints with timely and effective solutions, maintaining positive reputation in market.
• Maintained clean and inviting showroom environment, ensuring pleasant shopping experience for all visitors.
• Defined clear targets and objectives and communicated to other team members.
• Determined key details for showroom light fixtures, flooring and accessories.
• Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
• Kept showroom expenses appropriate and reasonable to drive operational efficiency.
• Enhanced visual appeal of showroom with strategic lighting and layout adjustments, making products more attractive to customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Transformed uninspiring areas into warm and inviting living spaces using various materials and products, including tile, natural stone and quartz.
• Prepared hand drawn and computer generated documents and details to implement design concepts.
• Specified appropriate products and setting materials to meet project objectives and design scheme.
• Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas.
• Assisted clients with budget considerations and made recommendations for bathroom, kitchen, flooring and outdoor patio tile projects.
• Developed space planning concepts, color palette selections and textile presentations.
• Consulted with clients to determine architectural preference to meet overall design goals.
• Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
• Worked with both retail and professional customers to understand requirements and provide exceptional customer and design service.
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions while protecting company reputation and loyal client base.
• Worked with our regional showroom lead and management to resolve design problems, improve operations and provide exceptional customer service.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Mentored junior consultants on best practices for building rapport with clients while offering top-tier design advice tailored specifically to individual preferences.
• Assisted in maintaining an organized, visually appealing showroom that attracted customers and encouraged sales.

• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Added documents to file records and created new records to support filing needs.
• Scanned documents and saved in database to keep records of essential organizational information.
• Organized, sorted and checked medical document input data against original documents.
• Obtained scanned records and uploaded into database.
• Scanned files, eliminating outdated records.
• Verified accuracy and validity of data entered in databases

Prepared strategies and proposed concepts for client approval.

• Prepared original and relevant options for clients suitable for individual requirements.
• Consistently stayed under client's budget for projects.
• Met with over 50 customers per week to discuss design vision and individual needs.
• Assisted clients with budget considerations and made recommendations for tile, countertops, grout and backsplash

• Current student, still working towards completing my degree in interior design.
• Working towards transferring to San Diego State University to achieve a BA, and then a Masters in kitchen and bathroom design.