Lauren Massa
Bethel
Summary
Dynamic Office Manager and Customer Service Lead with proven expertise at Brooks Custom in optimizing workflows and enhancing customer satisfaction. Skilled in inventory control and relationship building, I successfully negotiated vendor contracts, resulting in significant cost savings. Committed to fostering team performance and delivering exceptional administrative support.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
2026
2026
years of professional experience
Work History
Office Manager/Purchasing Manager
Brooks Custom
01.2012 - Current
- Assisted in managing office supplies and inventory, ensuring availability for daily operations.
- Coordinated communication between departments to enhance workflow efficiency and information sharing.
- Maintained organized filing systems, improving document retrieval and reducing time spent searching for files.
- Managed supplier relationships, ensuring compliance with quality standards and delivery timelines.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Conducted detailed cost estimates for projects, ensuring accuracy and adherence to specifications.
- Reviewed vendor quotes and negotiated pricing to optimize procurement processes.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Prepared material orders to complete projects on time and within budget.
Customer Service Lead
Staples
2009 - 2022
- Streamlined communication processes between departments, reducing response times for customer inquiries.
- Mentored team members on best practices for conflict resolution and customer engagement strategies.
- Analyzed customer satisfaction metrics to identify trends and recommend actionable improvements.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
High School Diploma -
Arlington High School
Lagrangeville, NY01-2008
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Administrative support
- Scheduling and calendar management
- Relationship building
- Inventory control
- Workflow optimization
Timeline
Office Manager/Purchasing Manager
Brooks Custom
01.2012 - Current
Customer Service Lead
Staples
2009 - 2022
High School Diploma -
Arlington High School
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