Summary
Overview
Work History
Education
Skills
Websites
Timeline
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LAUREN MATKOVIC

West Chicago,IL

Summary

Dedicated and results-driven HR professional with 8 years of experience in providing comprehensive support across all aspects of human resources management. Proven track record in talent acquisition, employee relations, performance management, and HR policy development. Adept at fostering positive workplace culture and enhancing organizational efficiency through strategic HR initiatives. Excellent communication skills and a strong commitment to promoting a collaborative and inclusive work environment.

Overview

10
10
years of professional experience

Work History

People Services Specialist

NTIVA
02.2021 - Current
  • Overseeing comprehensive HR processes and programs throughout the employee lifecycle, encompassing onboarding, offboarding, HRIS management, compliance, policy enforcement, performance management, and compensation & benefits.
  • Managing benefits administration, including health insurance, retirement plans, and wellness initiatives.
  • Addressing employee inquiries regarding HR policies, benefits, and payroll, ensuring timely and effective resolutions.
  • Analyzing HR metrics and trends to derive actionable insights, resulting in a 5% reduction in turnover rate.
  • Staying updated on employment laws and ensuring organizational compliance with federal, state, and local regulations, covering personnel files, recordkeeping, and background screening programs.
  • Playing a pivotal role in designing and delivering leadership development initiatives, enhancing the leadership skills of 76 managers.
  • Taking charge of employee records management, including offer letters, employment agreements, I-9 compliance, performance documentation, and company inventories.
  • Providing guidance to managers and employees on various topics such as HR policies, performance management, employee development, and work-life balance.
  • Addressing and resolving employee relations issues, conducting thorough investigations, and collaborating with legal counsel when necessary.
  • Facilitating the promotion process across the organization, including promotion approvals, compensation recommendations, and manager communications.
  • Conducting exit interviews, analyzing feedback to identify improvement opportunities, and overseeing the involuntary offboarding process.

Talent Acquisition Specialist (Contract)

HOME CHEF
12.2020 - 02.2021
  • Candidate Sourcing, Interviewing & Selection
  • Proactively source candidates, screening and presenting as appropriate
  • Develop, execute, and monitor online candidate search campaigns using a variety of internet search engines as a delivery vehicle for producing quality candidates
  • Build relationships with candidates and serve as the 'face of Home Chef' to candidates and new hires
  • Utilize behavioral based interviewing techniques to properly vet candidates
  • Gather detailed interview feedback from hiring managers to assess and select the most qualified candidates
  • Perform all necessary responsibilities to fill high priority requisitions within 30 days
  • Applicant Tracking & Trend Reporting
  • Utilize required systems to track candidates, workflow, sourcing data and screening information
  • Track effective recruiting trends and make recommendations based on recruiting data
  • Adhere to Home Chef's recruitment policies for external, internal, and employee referral candidates by fielding and tracking submissions, conducting phone interviews, and submitting qualified individuals to the team
  • Business Partnership
  • Develop and sustain effective working relationships with hiring managers, senior business leaders, and HR throughout the recruitment process
  • Work closely and consult with hiring managers on defining position scope and requirements for open positions
  • Partner and consult with hiring managers around successful recruitment strategies
  • Partner with hiring managers to build candidate pools and to collaborate on optimum approaches to strengthen the candidate pool for various positions
  • Develop knowledge and insights into the business requirements to both anticipate and ensure fulfillment of open positions in a quality and timely manner.

Global Talent Access Specialist

FLEXERA
09.2019 - 08.2020
  • Successfully partnering and liaising between three key stakeholders: Candidates, Hiring Managers and Senior Recruiters
  • High volume interview scheduling domestic & international for multiple executive leaders
  • Developing and coordinating timely interview schedules and travel arrangements for candidates and managing any schedule changes accordingly
  • Making sure that rooms are booked as needed
  • Ensure the Candidates and Hiring Managers are set logistically but also partner with the Senior Recruiters to help them map and build pipelines of talent
  • Travel to college campuses to attend events, promote the Flexera employment and internship opportunities, and source & attract students throughout the entire lifecycle
  • Manage the assessment testing process, scheduling interviews, managing the entire pre-hire onboarding process, built talent maps, sourcing, and tracking candidates, participating in special projects and identifying efficiencies
  • Provide advice and coaching to hiring managers and colleagues throughout the recruitment process
  • Consult hiring teams on the proper hiring criteria and how to conduct behavioral based interviewing techniques
  • Responsible for working with recruiters to pull together labor market data reports based on use cases defined by the recruitment needs of the business
  • LinkedIn Talent Insights SME to expedite fast reporting as well as to be proactive with the recruitment team and consult them on what data could be useful to them in their search efforts.

Senior IT Recruiter

KFORCE INC.
11.2015 - 09.2019
  • Full Life Cycle Recruitment, partnering with Kforce Account Managers as well as hiring managers to source candidates, conduct phone and in-person interviews, and facilitate the offer process
  • Source candidates through networking, employee referrals, job boards, social media presence ad searches, career fairs, internet research and direct contact
  • Travel to college campuses to attend events, promote the Kforce employment opportunities, and source & attract students throughout the entire lifecycle
  • As the candidate advocate, I guide candidates thorough the recruiting process, including evaluation of skills and expertise, the interview process and salary negotiation
  • Coordinate interviews, interview preparation calls/meetings, interview debriefs, and other follow up activities
  • Submit candidates to end clients, providing information needed to facilitate hiring decisions, including salary recommendations
  • Facilitate the offer process, including salary negotiations, benefits and other terms and conditions of employment
  • Ensure pre-employment steps, including reference checks and background and drug tests are completed in a timely fashion
  • I manage consultants while on assignment and facilitate redeployment of consultants as assignments approach completion
  • I also started the Consultant Care Committee to stay connected with candidates, colleagues, and clients on a regular basis to develop and maintain relationships, expand industry knowledge, and generate referrals and leads.

Assistant Branch Manager

ENTERPRISE RENT-A-CAR
03.2015 - 10.2015
  • Manage all aspects of operations and customer relations for five separate operating branches
  • Manage a staff of management trainees, interns, service technicians and drivers during the seven-day operation
  • Coordinate training and development of employees and interns
  • Host training groups after-hours for Management Trainees studying to pass the Management Qualification Interview
  • Generate new business and maintain existing relationships with body shops, dealerships, and corporate accounts
  • Manage a fleet of 250+, Packer Van fleet as well as three separate operating branch fleets.

Management Assistant

ENTERPRISE RENT-A-CAR
11.2014 - 03.2015
  • Helped drive revenue and increased Net Other by $24 per car over a three-month period
  • Consistently operated above corporate average customer service
  • Managed and fleet planned for 200+ vehicles daily
  • Responsible for maintaining the condition of the fleet by tracking mileage, recalls and other preventative maintenance
  • Created and maintained account relationships with various body shops, corporate accounts, and dealerships
  • Responsible for understanding cost control and how to run a profitable business.

Management Trainee

ENTERPRISE RENT-A-CAR
03.2014 - 11.2014
  • Finished top half seven of eight months and was a top performer at O'Hare International Airport
  • Enrolled a new business account which spends over $1,000/month in my first month
  • Learned how to effectively communicate with all types of customers, vendors, and co-workers
  • Learned proper sales techniques, problem solving and conflict management.

Education

Bachelor of Science - Integrated Marketing Communications

Illinois State University
Normal, IL
12.2013

Skills

  • Benefits Administration
  • Onboarding and Orientation
  • Exit Interviews
  • Internal Communications
  • Employee Relations Management
  • Training development
  • Vendor Relations
  • Employee Surveys
  • Employee Onboarding
  • Performance Management

Timeline

People Services Specialist

NTIVA
02.2021 - Current

Talent Acquisition Specialist (Contract)

HOME CHEF
12.2020 - 02.2021

Global Talent Access Specialist

FLEXERA
09.2019 - 08.2020

Senior IT Recruiter

KFORCE INC.
11.2015 - 09.2019

Assistant Branch Manager

ENTERPRISE RENT-A-CAR
03.2015 - 10.2015

Management Assistant

ENTERPRISE RENT-A-CAR
11.2014 - 03.2015

Management Trainee

ENTERPRISE RENT-A-CAR
03.2014 - 11.2014

Bachelor of Science - Integrated Marketing Communications

Illinois State University

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LAUREN MATKOVIC