Lauren Matthews
Berlin,NH
Summary
Proven Veterinary Technician with a track record of enhancing patient recovery rates and customer satisfaction at Voorhees Veterinary Center. Expert in medication administration and diagnostic imaging, coupled with exceptional client education skills. Achieved consistent customer loyalty through empathetic care and efficient problem-solving abilities. Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Veterinary Technician
Voorhees Veterinary Center
09.2015 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Educated pet owners on preventative care, significantly reducing incidence of common diseases.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Performed fecal examinations, urinalysis and bloodwork.
- Collected and prepared specimens for laboratory testing.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted veterinarians with radiographs and ultrasounds.
- Administered vaccinations to variety of animal species.
- Obtained patient history from owners and performed physical examinations.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained detailed records of animal health care and diagnostic treatments.
Customer Service Cashier
Bed Bath & Beyond
04.2014 - 09.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Sales Associate
LA Bronze
01.2011 - 12.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
High School Diploma -
Camden County College
Blackwood, NJSkills
- Intravenous catheterization
- Medication Administration
- Vaccine administration
- Medical History Collection
- Diagnostic Imaging
- IV Medication Administration
- Laboratory skills
- Pharmacy Duties
- Client Education
- Treatment Administration
- Suture removal
- Nail Trimming
- Supply Restocking
- Diagnostic sampling
- Euthanasia Procedures
- Medical record-keeping
- Fluid Therapy
- Vaccinations
- Euthanasia
- Medication Dispensing
- Medication Labeling
- Intramuscular injection
- Lab operations
- Anal sac expression
- Cytocentesis
- Heartworm diagnostic testing
- Ear sample collection
- Veterinary Medicine
- Patient bathing
- Tick Removal
- Responsible and Reliable
- Customer Service
- Patient Charting
- Appointment Scheduling
- Client Relations
- IV Fluid Administration
- Medical Terminology
- Euthanasia Assistance
- Patient Check-Ins
- Fast Typing Speed
- Typing Accuracy
- Typing Speed and Efficiency
- Problem-solving abilities
- Money handling abilities
- Microsoft Excel
- Complaint Handling
- Payment Processing
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Documentation
- Microsoft PowerPoint
- Customer Satisfaction
- Product Knowledge
- Refund handling
- Customer Assistance
- Honest and Dependable
- Cleaning and sanitizing
- Active Listening
- Cooperative Attitude
- Creative Thinking
Timeline
Veterinary Technician
Voorhees Veterinary Center
09.2015 - Current
Customer Service Cashier
Bed Bath & Beyond
04.2014 - 09.2015
Sales Associate
LA Bronze
01.2011 - 12.2013
High School Diploma -
Camden County College
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