Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Lauren Maurer

Hallsville,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I work well in both team-oriented and self-oriented environments. A natural intellectual curiosity. Diverse range of procurement and customer service functions. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager

Wildts Wiring
01.2016 - 01.2024
  • Launched quality assurance practices for each phase of development
  • Interacted well with customers to build connections and nurture relationships.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed annual audits by providing accurate financial records and supporting documents, ensuring a smooth audit process with minimal findings.
  • Managed payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Managed banking reconciliations and monthly balance sheet statements. All accounting and HR duties.

Inside Sales Coordinator

Capacity Trucks
08.2013 - 10.2015
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Monitored daily sales performance and provided feedback to each team member.
  • Coordinated with warehouse department to pull products for customers.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Coordinated logistics for trade shows and events, increasing brand visibility within target markets.
  • Used CRM software to maintain detailed contact logs and account records.
  • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Sale/receptionist

Creel Services, LLC.
07.2011 - 10.2012
  • Answered multiple phone lines, Selling Dish & Direct TV, Creating spreadsheet's, and Invoices, General clerical Duties

Receptionist/Central Supply

Marshall Manor Nursing and Rehab
03.2010 - 07.2011
  • Answering multiple phone lines, Ordering supplies, Medical Records

Certified Nursing Assistant

Whispering Pines Lodge
11.2008 - 09.2009

Education

Associate of Science -

Panola College
Carthage, TX

Associate of Arts - Business Administration

Kilgore College
Kilgore, TX

High School Diploma -

Hallsville High School
Hallsville, TX
2006

Skills

  • Customer Relationship Management
  • Compelling presentations
  • Public Speaking
  • Cheerful and energetic
  • New Business Development
  • Excellent multi-tasking ability
  • Office Administration & Management
  • Human Resources Management
  • Account Reconciliation
  • Managing Operations and Efficiency
  • Financial Accounting, AP/AR,
  • Bank Reconciliation
  • Project Coordination
  • Upselling and Cross Selling
  • Business Administration

References

  • Chase Wildt, Owner, Longview, TX (903) 720-1106
  • Paige Ortiz, Billing specialist, Longview, TX (903) 387-0294
  • Lani Cloyd, Author, Harelton, TX (903)235-2235
  • Tiffany Cargill, Hallsville Intermediate Principal, (903)918-6301

Certification

  • Notary Public, State of Texas
  • CNA - Certified Nurse Assistant
  • Quickbooks Accounting Certified

Timeline

Office Manager

Wildts Wiring
01.2016 - 01.2024

Inside Sales Coordinator

Capacity Trucks
08.2013 - 10.2015

Sale/receptionist

Creel Services, LLC.
07.2011 - 10.2012

Receptionist/Central Supply

Marshall Manor Nursing and Rehab
03.2010 - 07.2011

Certified Nursing Assistant

Whispering Pines Lodge
11.2008 - 09.2009

Associate of Science -

Panola College

Associate of Arts - Business Administration

Kilgore College

High School Diploma -

Hallsville High School

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Lauren Maurer