Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Mays

Memphis,TN

Summary

Seasoned Investigation Officer recognized for high productivity and efficient task completion. Specialize in evidence collection, witness interviewing, and case analysis. Excel in critical thinking, problem-solving, and communication, ensuring thorough investigations and clear reporting. Committed to integrity and confidentiality in all aspects of work.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Investigation Unit Officer

Shelby County Government
Memphis, TN
01.2023 - 12.2023

· Gathered, analyzed, and evaluated evidence from various sources, including documents, surveillance footage, and databases.

· Conducted comprehensive assessments and background investigations for defendants, contributing to informed judicial decision-making processes.

· Led one-on-one and group counseling sessions, promoting rehabilitation, and addressing individual needs to reduce recidivism.

· Compiled and presented detailed defendant reports and bond recommendations to judicial commissioners, enhancing courtroom efficiency.

· Researched and recommended specialized.

rehabilitation programs tailored to individual cases, supporting positive outcomes for defendants.

· Developed collaborative relationships with law enforcement and community support services to coordinate resources for defendants' rehabilitation.

· Monitored and evaluated defendants' progress within pretrial programs, adjusting recommendations to improve outcomes.

City Court Runner

Baton Rouge City Court
Baton Rouge, LA
03.2022 - 12.2022

· Served as a vital liaison between court and the Baton Rouge Police Department, managing sensitive case-related materials.

· Optimized court workflows by organizing case files and streamlining the transfer of crucial legal documents, ensuring accurate and timely case proceedings.

· Created and maintained a detail log for tracking and verifying the secure transfer of sensitive documents across departments.

· Collaborated with attorneys and law enforcement to ensure seamless case management and timely availability of court documents.

Asset Protection/Lead Sales Associate

CVS Pharmacy
Baton Rouge, LA
11.2020 - 12.2022

· Excelled in customer service and sales, consistently achieving monthly targets by understanding and addressing client needs.

· Managed inventory levels and executed promotional strategies, enhancing the customer experience and contributing to store profitability.

· Trained and mentored new sales associates and company policies, customer service standards, and inventory management.

· Analyzed sales data to identify trends, theft, and made recommendations to store management for product stocking and promotions.

Social Service Counselor

Social Work Services of BR Inc
Baton Rouge, LA
02.2021 - 01.2022

· Delivered comprehensive counseling and therapeutic support, including crisis intervention, to clients and families, helping clients navigate complex challenges.

· Developed individualized treatment and discharge plans, creating continuity of care that enhanced client well-being.

· Acted as a first responder for emergencies, using therapeutic crisis intervention techniques to maintain client safety and stability.

· Facilitated group therapy sessions on topics such as mental health management and conflict resolution to empower clients.

· Coordinated with medical professionals and social services providers to develop integrated care plans for clients.

Quality Assurance/Data Analyst Intern

Smith & Nephew, Inc
Memphis, TN
05.2019 - 06.2021

· Conducted data analysis and quality assurance on water data, ensuring compliance with company standards.

· Played a critical role in onboarding new products, working alongside contractors to verify product quality and functionality.

· Improved data entry and tracking processes, enhancing data-driven decision-making.

· Presented findings and progress updates for senior management, demonstrating the value of data analysis for business operations.

Education

Master of Science - Criminal Justice

Southern University And A&M College
Baton Rouge, LA
10-2024

Bachelor of Science - Criminal Justice

Southern University And A&M College
Baton Rouge, LA
12-2022

Skills

  • Counseling
  • Dual diagnosis expertise
  • Python
  • TBI
  • Microsoft Office Suite
  • Compliance
  • Investigations Unit
  • IOA
  • Legal Counsel
  • Data analysis
  • OSME
  • NCIC
  • Microsoft Office
  • Microsoft Excel
  • Asset Protection

Certification

  • NCIC Certified
  • Tennessee Bureau Investiagtions

Timeline

Investigation Unit Officer

Shelby County Government
01.2023 - 12.2023

City Court Runner

Baton Rouge City Court
03.2022 - 12.2022

Social Service Counselor

Social Work Services of BR Inc
02.2021 - 01.2022

Asset Protection/Lead Sales Associate

CVS Pharmacy
11.2020 - 12.2022

Quality Assurance/Data Analyst Intern

Smith & Nephew, Inc
05.2019 - 06.2021

Master of Science - Criminal Justice

Southern University And A&M College

Bachelor of Science - Criminal Justice

Southern University And A&M College
Lauren Mays