Lauren McAlpin
San Antonio,TX
Summary
Dynamic professional with over 3 years of customer service experience. Excelled in roles requiring effective communication and critical thinking, significantly improving application tracking efficiency and patient care coordination. Skilled in public speaking, social media and always willing to go the extra mile for peers and prospects. Committed to exceeding goals and working closely with coworkers to ensure all tasks are completed in a timely manner. My strong customer service skills and ability to cultivate lasting relationships ensure high engagement and retention.
Overview
5
5
years of professional experience
Work History
Senior Admissions Officer
UT Health San Antonio
07.2023 - Current
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Coordinated activities/meet and greets for incoming students, providing a welcoming environment that encouraged success from day one.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Implemented a communication plan for the team to keep in contact with prospective students daily.
Patient Care Coordinator
Estes Audiology
03.2020 - 06.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Sales Lead
Adelante
06.2019 - 03.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
BBA - Marketing
The University of Texas At San Antonio
San Antonio, TX12.2018
Skills
- Effective Communication
- Creativity and Innovation
- Public Speaking
- Multitasking ability
- Customer Service
- Attention to Detail
Timeline
Senior Admissions Officer
UT Health San Antonio
07.2023 - Current
Patient Care Coordinator
Estes Audiology
03.2020 - 06.2023
Sales Lead
Adelante
06.2019 - 03.2020
BBA - Marketing
The University of Texas At San Antonio