Lauren McCalment
Tulsa,OK
Summary
Dependable worker that is successful in providing fast, high-quality customer service to guests in all work settings. Adaptable, and professional with expertise in personnel development, team collaboration and resolving issues with customers, coworkers and management. Hardworking and passionate job seeker with strong organizational skills, who is eager to secure the Guest Experience Associate position. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Server
Polo Grill
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
P.F. Changs
09.2021 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Intern
The Hullet Collection
12.2023 - 01.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
Education
Undergrad - Art History
Tulsa Community College
Tulsa, OK04.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Service prioritization
- Sales expertise
- Reliable and Responsible
- Excellent Communication
Timeline
Server
Polo Grill
07.2024 - Current
Intern
The Hullet Collection
12.2023 - 01.2024
Server
P.F. Changs
09.2021 - 07.2024
Undergrad - Art History
Tulsa Community College
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