Lauren McClatchey

Responsible for overall management and administration of the Provider Services and Insurance Coordination teams. Oversaw day-to-day telehealth
practice operations, ensuring compliance with regulatory requirements, managing support staff, and providing administrative support for the Medical Director.
Developed and maintained Manual of Operating Procedures (MOPs) and Standard Operating Procedures (SOPs). Used organization wide and departmental Metrics as well as KPIs to drive prioritization and decision-making.

I coordinated communication between patients and clinicians to ensure needs were effectively conveyed. While caring for over 3,000 patients, I was able to address the necessary concerns in a timely manner while providing outstanding patient care. I also handled daily clinical and administrative day-to-day operations over multiple platforms. Experience with a start-up company and the constant changes that came with it regularly and easily. Mentored and cross trained all new coordination team members.

Coordinated facility registration and discharging of over 2,000 patients to the appropriate level of care. Assisted with clinical, financial and social services of all patients within Medicare and Medicaid. Lead and developed a digital application platform for our patients to interact with us in an easier and effective manner. Excellent knowledge of medical bills, claims, audits and quality assurance.

I coordinated and facilitated daily practices of over 1,500 surgeons, radiologists, and nurses for the Northern California region. Assisted in regional site federal and state audits as well as performed all credentialing for our physicians across multiple clinical sites. Evaluated the performance of all practices, created spreadsheets for organizational procedures, and presented bimonthly and productivity meetings.

I assisted in all patient bedside care across multiple extensive specialties. Mentored and lead trainings to onboard new employees. Extensive EHR knowledge and site lead for Epic EHR updates and assisted in all site audits and ensured the practice was up to regulation.