Summary
Overview
Work History
Education
Skills
References
Awards
Languages
Timeline
Generic

LAUREN MCCLELLAND

FORT COLLINS,CO

Summary

Accomplished service minded individual with over
20 years of experience working in the food service industry. Having successfully worked in fine dining as well as event based services. I sincerely look forward to seeking a long term position where I can engage and cultivate my passion for serving others.

I am a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience

Work History

Server Manager

Bann Thai Restaurant
11.2020 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.

Server Manager

Locality Kitchen & Bar
10.2016 - 11.2019
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.

Server Manager

El Gran Inka
07.2012 - 07.2016
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.

Server Shift Leader

Doral Golf Resort & Spa
08.2007 - 04.2013
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.

Education

High School Diploma -

Miami Senior High
Miami, FL
06.1995

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination
  • Policy implementation

References

AVAILABLE UPON REQUEST

Awards

  • TIPS & Food Handler's Certifications
  • Award of Excellence
  • Server of the Month
  • Top Sales of the Month
  • 100% Performance per Secret Shopper

Languages

Spanish
Native or Bilingual

Timeline

Server Manager

Bann Thai Restaurant
11.2020 - Current

Server Manager

Locality Kitchen & Bar
10.2016 - 11.2019

Server Manager

El Gran Inka
07.2012 - 07.2016

Server Shift Leader

Doral Golf Resort & Spa
08.2007 - 04.2013

High School Diploma -

Miami Senior High

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LAUREN MCCLELLAND