Lauren McClendon
Springdale,AR
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
10
10
years of professional experience
Work History
Office Manager
Chance Contractor Inc.
11.2023 - Current
- Streamline office operations by implementing efficient filing systems and organizational strategies.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Create, maintained and updated filing systems for paper and electronic documents.
- Update reports, managed accounts, and generated reports for company database.
- Establish workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Training Implementation Coordinator/HR Generalist
The United Federation Of Teachers
06.2021 - Current
- Monitor and track project progress to support timely completion.
- Train personnel on IT tools and applications.
- Develop reports to monitor key performance indicators (KPIs) and provide insights to management
- Document existing and new process flows and update as required
- Develop new processes and procedures for organization.
- Participate in multiple projects/initiatives simultaneously and ensure timely completion of deliverables
- Perform other duties as assigned Contribute to execution and implementation of new business, regulatory changes, and platform integrations through requirements gathering, gap analysis, and UAT coordination
- Created and delivered HR training sessions to staff, managers, and executives.
- Partner with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Develop and implemented onboarding and orientation programs for new employees.
Customer Service Representative
The United Federation Of Teachers
09.2019 - Current
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Educator
Hot Springs School District
08.2016 - 07.2019
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Created and developed lesson plans to meet student's academic needs.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Supported students' physical, mental, and social development using classroom games and activities.
- Prepared quizzes, tests, and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
Barista
Starbucks
01.2014 - 06.2016
- Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Masters of Education - Adult & Lifelong Learning
University of Arkansas, Fayetteville
Fayetteville, AR12.2025
Bachelor of Arts -
Ouachita Baptist University
Arkadelphia, AR01.2014
Associate of Science -
Pulaski Technical College
North Little Rock, AR06.2011
Skills
- System Integration Testing
- Administrative Management
- Project Management/JIRA
- Business Operations
- Performance Monitor
- End-User Training
- Salesforce
- Adobe
- LMS Management/HRIS Management
- Microsoft Suite/Google Suite
- Articulate 360
- AS400/Kronos
Timeline
Office Manager
Chance Contractor Inc.
11.2023 - Current
Training Implementation Coordinator/HR Generalist
The United Federation Of Teachers
06.2021 - Current
Customer Service Representative
The United Federation Of Teachers
09.2019 - Current
Educator
Hot Springs School District
08.2016 - 07.2019
Barista
Starbucks
01.2014 - 06.2016
Masters of Education - Adult & Lifelong Learning
University of Arkansas, Fayetteville
Bachelor of Arts -
Ouachita Baptist University
Associate of Science -
Pulaski Technical College