Lauren McCombs
Altoona
Summary
Dynamic Senior Practice Manager at Advantage Dental Plus with a proven track record in operational efficiency and staff development. Enhanced client satisfaction through innovative practice management strategies and implemented performance metrics to boost team productivity. Committed to fostering a collaborative environment that prioritizes continuous learning and regulatory compliance.
Overview
15
15
years of professional experience
Work History
Senior Practice Manager
Advantage Dental Plus
06.2022 - Current
- Cultivated strong relationships with patient and parents, fostering trust and loyalty for dental care.
- Implemented comprehensive performance metrics to evaluate staff productivity levels effectively and fairly.
- Collaborated with senior leadership to develop strategic plans, aligning business objectives with market trends.
- Championed a culture of continuous learning within the firm, promoting professional development opportunities for all employees.
- Enhanced client satisfaction by streamlining processes and implementing efficient practice management strategies.
- Ensured regulatory compliance in all aspects of practice management operations through diligent monitoring.
- Improved team performance with targeted training programs and regular performance evaluations.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed and remedied all patient or team member issues.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
Clinic Manager
Stopwatch Urgent Care
06.2020 - 06.2022
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
Medical Assistant
Quality of Life Health Services
08.2018 - 06.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
EMT
Blount EMT
04.2016 - 07.2018
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
Direct Service Provider
The Arc of Central Alabama
12.2009 - 02.2016
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Associate of Science - Medical Assistant
Virginia College
Homewood, AL09-2011
High School Diploma -
Oneonta High School
Oneonta, AL05-2005
Skills
- Operational efficiency
- Innovation and creativity
- Staff development
- Electronic health records
- Employee performance
- Policy and procedure development
- Staff management
- Schedule management
- Workflow management
- New hire training
- Practice management
- Payroll administration
- Performance metrics
- Supplies ordering
Timeline
Senior Practice Manager
Advantage Dental Plus
06.2022 - Current
Clinic Manager
Stopwatch Urgent Care
06.2020 - 06.2022
Medical Assistant
Quality of Life Health Services
08.2018 - 06.2020
EMT
Blount EMT
04.2016 - 07.2018
Direct Service Provider
The Arc of Central Alabama
12.2009 - 02.2016
Associate of Science - Medical Assistant
Virginia College
High School Diploma -
Oneonta High School
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