Lauren Mcconnell
Franklin,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
Performance Therapy Institute
08.2019 - Current
- Liaison with patients, staff, hospitals, physicians, insurance companies and other paradigm departments, locations, and leaders
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Created authorization log to simplify pre-authorization of treatment process
- Manages company documentation with Microsoft Office, MS Excel, Google Drive, Google Workspace, and WEBPT
- Performs front-end registration and/or clinical tasks as back-up incase of absence or high-demand
Director's Assistant
Friends of Franklin Parks
04.2019 - 07.2019
- Assisted with web Marketing techniques with social media posts for large local events such as: Earth Day/Volunteer Day at Harlinsdale Farm, Movie in Parks at Pinkerton, Silent Run Horse Show at TSC Arena, Twilight Polo at TSC Arena
- Managed Constant Contact posts with both local and global donors
- Created and managed staff meetings with outside partnerships such as City of Franklin, and countywide small business owners
Executive Director
Kiddie Academy
08.2018 - 02.2019
- Increased revenue by over 45% by implementing social media strategy and increasing enrollment
- Created FIRST school roster and maintained wait list
- Coordinated staff evaluations quarterly
- Advised daily and provided hands on feedback inside classroom
- Trained Assistant Director successfully
- Executed billing and managed client accounts daily
- Led school to achieve and maintain their first state licensing accreditation being new facility
Executive Director
The Gardner School of Midtown
07.2017 - 08.2018
- Received "Health and Safety in Workplace" recognition for all precautions taken to consistently prevent injuries & illness throughout school
- Held staff team building meetings monthly assessing and receiving feedback provided by staff and parents
- Executed '6' week plan to prepare and implement targeted items for state assessment, in turn school, received highest score possible in Tennessee, '3' stars
- Managed 40+ staff members
- Completed and implemented annual budget; received- "Budget Breaker" recognition for financial consistency year-round
- Maintained administrative records for school recruits selected and scheduled interviews with potential employees required for organization
Assistant Director
The Gardner School Of Franklin
11.2014 - 07.2017
- Developed plan for state assessment, which led school to receive "3" star report card from state of Tennessee
- Created newsletter and calendar for school monthly
- Trained and mentored new employees on industry practices and business operations
- Worked closely with management to provide effective assistance for specific aspects of business operations
Department Manager and Lead Teacher
Southgate Children's Academy
05.2012 - 11.2014
- Trained all new staff members
- Created and implemented developmentally appropriate curriculum that addressed all learning styles
- Worked closely with site director, family care workers classroom teaching team and other specialists
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Communicated with managers of other departments to maintain transparency
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
Student Intern
PB&J Day School
05.2011 - 08.2011
- Interacted with customers by phone, email or in-person to provide information
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Gained operational knowledge and supported departmental needs
Education
Bachelor of Science - HUMAN ECOLOGY
Tennessee Technological University
Cookeville, TN05.2012
Skills
- Employee Supervision
- Office Management
- Policy Development
- Supply Management
- Billing
- Scheduling and Calendar Management
- Staff Hiring
- Data Entry
- Bookkeeping
- Workforce Management
- Expense Reporting
- Customer service
Additional Information
- Willing to relocate: Anywhere
Timeline
Office Manager
Performance Therapy Institute
08.2019 - Current
Director's Assistant
Friends of Franklin Parks
04.2019 - 07.2019
Executive Director
Kiddie Academy
08.2018 - 02.2019
Executive Director
The Gardner School of Midtown
07.2017 - 08.2018
Assistant Director
The Gardner School Of Franklin
11.2014 - 07.2017
Department Manager and Lead Teacher
Southgate Children's Academy
05.2012 - 11.2014
Student Intern
PB&J Day School
05.2011 - 08.2011
Bachelor of Science - HUMAN ECOLOGY
Tennessee Technological University