Lauren McCoy

Work History

Apnatomy LLC/Inflection Point LLC

1 2021 - Current

Optimized organizational systems for payment collections
Managed AP/AR accounts, deposits, bookkeeping, recordkeeping
AR/deposits approximately $40K/month
Kept physical files and digitized records, organized new system for easy updating and retrieval by authorized team members
By streamlining access, employees can find information quicker
Delivered clerical support by efficiently handling a wide range of routine and special requirements
Completed bi-weekly payroll on time and with 100% accuracy
Developed employee handbook and maintained updates as required.

Cook Children's Medical Center

05.2008 - 01.2021

Analyzed and evaluated every laboratory result, imaging study, EKG and serology result of patients dismissed from the Pediatric Emergency Department (ED)
Confirmed accurate charting of lab reports in the physician documentation
Monitored further developments until such time as final results are known
Evaluated the documented treatment for appropriateness for known/final results
Consulted with ED physician to determine suitable treatment If the documented treatment appears incongruous with the abnormal results
Documented and reviewed the chart and interventions as appropriate
Communicated with families to advise patient lab results, confirmed their preferred pharmacy and reviewed basic diagnosis information, Used the teach-back method to ensure caregiver's understanding of and agreement with the plan of care, requested medications as ordered by the ED physician, documented conversation in Epic
Monitored for subsequent developments to ensure the current intervention/treatment remains appropriate
Once lab results are finalized, Epic documentation is completed to reflect the closure.

American Medical Response

05.2003 - 03.2009

Responded to 911 emergency calls over a 56 square mile territory, averaging 8-12 per 12-hour shift
Provided advanced life support and accurate patient documentation and reporting to maintain HIPAA compliance
Triaged injuries and illnesses by applying protocols, and communicating with patients, bystanders and family members to identify appropriate care plan and medical facility for transport
Restocked ambulance with proper equipment such as, ET tubes, medication and IV pump tubing to maintain optimum inventory
Adapted treatment plans quickly and effectively based on changing patient conditions and reactions
Stayed in constant communication with patients to maintain care and comfort during transportation
Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight and medical history
Administered and interpreted continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.

VIP Desk

11.2001 - 05.2003

Facilitated verbal and/or e-mail requests for dining and tourist attractions by researching various venues and locales
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills to ensure 100% customer satisfaction
Prepared a variety of different written communications, reports and documents to ensure the customer's needs were met
Provided professional and efficient service to all customers, handled challenging situations with ease.

American Airlines

08.1987 - 08.2000

Promoted from Domestic Sales (DS) Reservation Agent to DS Supervisor (60 direct reports), to Customer Service Supervisor (60-75 direct reports), to Leave of Absence Supervisor (200 direct reports to Workers' Compensation Policy Analyst and Workers' Compensation Fraud Analyst
Mentored, supervised and monitored direct reports in the domestic sales, customer service and baggage service reservation environment.
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Increased customer satisfaction by addressing and resolving client concerns efficiently.
Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Effectively coached team members to reach weekly and monthly sales goals.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.

American Airlines

08.1987 - 08.2000

Established a department to monitor and analyze Leave-of-Absence employees (200 employees at Southern Reservation Office alone), and Workers' Compensation claims of approximately 50 lost-time claims per week in the Dallas/FW area alone
Program rolled out system-wide, managed locally at individual stations
Evaluated questionable claims by conducting agent and claimant analysis to correct omissions and errors
Worked closely with TPA to ensure mechanism of injury, compensability and appropriateness/duration of care
Utilized outside private investigators as needed to confirm fraudulent activity and provided to TPA
Collected and tracked evidence in support of legal processes
Frequent contact with TPA to ensure claims are handled within appropriate indemnity guidelines
Maintain an outstanding attendance record of 13 years of perfect attendance
Prepared a variety of different written communications, reports and documents to ensure smooth operations
Crafted, implemented and administered Transitional Duty return to work program for workers injured on duty
Monitored employee progress through the program and worked with treating physicians to either release employees back to work or to assign permanent restrictions
Developed reservation Initial Response Group protocol for use in the event of an airline incident/disaster.