Lauren McCoy
Human Resources
Fort Worth,TX
Summary
Team Leader
Mentor
Manager
Strategic Planner
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
37
37
years of professional experience
6
6
Certifications
Work History
Branch Office Manager
Apnatomy LLC/Inflection Point LLC
1 2021 - Current
- Optimized organizational systems for payment collections
- Managed AP/AR accounts, deposits, bookkeeping, recordkeeping
- AR/deposits approximately $40K/month
- Kept physical files and digitized records, organized new system for easy updating and retrieval by authorized team members
- By streamlining access, employees can find information quicker
- Delivered clerical support by efficiently handling a wide range of routine and special requirements
- Completed bi-weekly payroll on time and with 100% accuracy
- Developed employee handbook and maintained updates as required.
Aftercare Technician/Paramedic
Cook Children's Medical Center
05.2008 - 01.2021
- Analyzed and evaluated every laboratory result, imaging study, EKG and serology result of patients dismissed from the Pediatric Emergency Department (ED)
- Confirmed accurate charting of lab reports in the physician documentation
- Monitored further developments until such time as final results are known
- Evaluated the documented treatment for appropriateness for known/final results
- Consulted with ED physician to determine suitable treatment If the documented treatment appears incongruous with the abnormal results
- Documented and reviewed the chart and interventions as appropriate
- Communicated with families to advise patient lab results, confirmed their preferred pharmacy and reviewed basic diagnosis information, Used the teach-back method to ensure caregiver's understanding of and agreement with the plan of care, requested medications as ordered by the ED physician, documented conversation in Epic
- Monitored for subsequent developments to ensure the current intervention/treatment remains appropriate
- Once lab results are finalized, Epic documentation is completed to reflect the closure.
Paramedic
American Medical Response
05.2003 - 03.2009
- Responded to 911 emergency calls over a 56 square mile territory, averaging 8-12 per 12-hour shift
- Provided advanced life support and accurate patient documentation and reporting to maintain HIPAA compliance
- Triaged injuries and illnesses by applying protocols, and communicating with patients, bystanders and family members to identify appropriate care plan and medical facility for transport
- Restocked ambulance with proper equipment such as, ET tubes, medication and IV pump tubing to maintain optimum inventory
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions
- Stayed in constant communication with patients to maintain care and comfort during transportation
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight and medical history
- Administered and interpreted continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
Concierge
VIP Desk
11.2001 - 05.2003
- Facilitated verbal and/or e-mail requests for dining and tourist attractions by researching various venues and locales
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills to ensure 100% customer satisfaction
- Prepared a variety of different written communications, reports and documents to ensure the customer's needs were met
- Provided professional and efficient service to all customers, handled challenging situations with ease.
Domestic Sales Supervisor
American Airlines
08.1987 - 08.2000
- Promoted from Domestic Sales (DS) Reservation Agent to DS Supervisor (60 direct reports), to Customer Service Supervisor (60-75 direct reports), to Leave of Absence Supervisor (200 direct reports to Workers' Compensation Policy Analyst and Workers' Compensation Fraud Analyst
- Mentored, supervised and monitored direct reports in the domestic sales, customer service and baggage service reservation environment.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Effectively coached team members to reach weekly and monthly sales goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
Supervisor, Leave-of-Absence and Analyst Workers' Compensation Fraud
American Airlines
08.1987 - 08.2000
- Established a department to monitor and analyze Leave-of-Absence employees (200 employees at Southern Reservation Office alone), and Workers' Compensation claims of approximately 50 lost-time claims per week in the Dallas/FW area alone
- Program rolled out system-wide, managed locally at individual stations
- Evaluated questionable claims by conducting agent and claimant analysis to correct omissions and errors
- Worked closely with TPA to ensure mechanism of injury, compensability and appropriateness/duration of care
- Utilized outside private investigators as needed to confirm fraudulent activity and provided to TPA
- Collected and tracked evidence in support of legal processes
- Frequent contact with TPA to ensure claims are handled within appropriate indemnity guidelines
- Maintain an outstanding attendance record of 13 years of perfect attendance
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Crafted, implemented and administered Transitional Duty return to work program for workers injured on duty
- Monitored employee progress through the program and worked with treating physicians to either release employees back to work or to assign permanent restrictions
- Developed reservation Initial Response Group protocol for use in the event of an airline incident/disaster.
Education
Associate of Applied Science - Emergency Medicine
Skills
Payroll Oversight
Event Coordination
Policy Management
Business Correspondence
Administrative Management
Accounts Payable and Receivable
Credit and Collections
Data Entry
Sensitive Document Disposal
Critical Thinking
Human Resource Management Software
Attention to Detail
Verbal and Written Communication
Payroll and Budgeting
Flexible Schedule
Personnel Needs Assessments
Certification
Licensed Paramedic, 01/2003, 01/2023, TX
Positiontargeting
Workers' Compensation Specialist/Office Manager (PT and remote preferred)
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home option4-day work weekPersonal development programsPaid time offTimeline
Aftercare Technician/Paramedic - Cook Children's Medical Center
05.2008 - 01.2021
Paramedic - American Medical Response
05.2003 - 03.2009
Concierge - VIP Desk
11.2001 - 05.2003
Domestic Sales Supervisor - American Airlines
08.1987 - 08.2000
Supervisor, Leave-of-Absence and Analyst Workers' Compensation Fraud - American Airlines
08.1987 - 08.2000
Branch Office Manager - Apnatomy LLC/Inflection Point LLC
1 2021 - Current
Tarrant County Community College - Associate of Applied Science, Emergency Medicine