Hi, I’m
Lauren McCoy
Fort Worth,TX
Summary
Experienced professional with a diverse background, including serving as the Supervisor of Leave-of-Absence at American Airlines. Highly skilled in leave administration and FMLA compliance, with a proven track record in effectively managing short-term disability claims and collaborating with third-party administrators. Proficient in HR/payroll systems, seeking a role as a Leave Administration Specialist to leverage expertise and contribute to an organization's success.
Overview
37
years of professional experience
1
Certification
Work History
Apnatomy LLC/Inflection Point LLC
Branch Office Manager
01.2021 - Current
Job overview
- Manage accounts payable and receivable, ensuring timely collections and bookkeeping; oversee monthly deposits averaging $40,000.
- Served as theprimary point of contact between headquarters and the local branch; facilitating effective communication and coordination among teams.
- Boosted employee morale through team-building exercises and regular communication channels.
- Increased branch efficiency by streamlining office processes and implementing time-saving strategies.
- Addressed customer concerns promptly and professionally, resolving issues efficiently to maintain satisfaction levels.
- Managed daily operations for a smooth-running branch, ensuring exceptional customer service at all times.
- Coordinated office events, seminars, and meetings for staff and clients.
- Completed bi-weekly payroll for 10 employees.
- Collaborated closely with upper management to develop strategic plans for continued branch growth.
American Airlines
Supervisor, Leave-of-Absence, and Analyst Workers' Compensation Fraud
08.1987 - 08.2000
Job overview
- I established a dedicated department responsible for monitoring, analyzing, evaluating, and correcting leave-of-absence and workers' compensation claims.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Increased operational transparency by developing and implementing a new reporting framework.
- Collected, arranged, and input information into the database system.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Established and implemented an effective transitional duty plan, enabling injured personnel to return to work within specified constraints.
- I created the Workers' Compensation Fraud Analyst, where I would discuss concerns of malingering or outright fraud with the TPA and employee supervisor. I gathered information and returned my findings to the local HR rep and supervisor for their review. In my first year, it was estimated that I saved the company $1M by identifying fraudulent claims.
- I created comprehensive protocols outlining agent responsibilities in the event of an airline incident, organizing resources like trauma case capacity, and specifying provisions like breaks and food/drink.
Cook Children's Medical Center
Aftercare Technician/Paramedic
05.2008 - 01.2021
Job overview
- Analyzed and interpreted laboratory, imaging, EKG, and serology outcomes for recently discharged Emergency Department patients to guarantee appropriate assimilation into physician reports. Volume fluctuated but it was anywhere from 200-700 reports daily.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Streamline processes by implementing efficient workflows and improving technician training programs.
- I maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Foster a culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Adherence to HIPAA with every interaction.
American Medical Response
Paramedic
05.2003 - 03.2009
Job overview
- Provided advanced life support and ensured precise patient documentation, adhering to HIPAA regulations.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Document patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
- Coordinated with other emergency services personnel, such as police officers and firefighters, during complex incidents for optimal scene management and resource allocation.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
American Airlines
Supervisor, Leave-of-Absence, and Analyst Workers' Compensation Fraud
08.1987 - 08.2000
Job overview
- I initiated the establishment of a dedicated department responsible for monitoring, analyzing, evaluating, and correcting leave-of-absence and workers' compensation claims.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Increased operational transparency by developing and implementing a new reporting framework.
- Collected, arranged, and input information into the database system.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Established and implemented an effective transitional duty plan, enabling injured personnel to return to work within specified constraints.
- Created comprehensive protocols outlining agent responsibilities in emergency situations, organizing resources like trauma case capacity and specifying provisions like breaks and food/drink.
Education
Tarrant County Community CollegeHurst, TX
Associate of Applied Science, Emergency Medicine
Skills
- Policy Management
- Business Correspondence
- Accounts Payable and Receivable
- Credit and Collections
- Critical Thinking
- Attention to Detail
- Verbal and Written Communication
- Payroll and Budgeting
- Customer Service
- Absence Management
- Hr/payroll Systems
- Human Resources
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Reliability
- Organizational Skills
- Active Listening
- Self Motivation
- Document Review
- Adaptability
Accomplishments
Developed the Initial Response policies for use by reservation sales representatives in the event of an airline incident. Researched local hospital availability to determine how many trauma patients they can handle, secured EAP to be on site for the employees, and continued to provide frequent breaks, food, and drink. At the time I developed this policy (around 1994), we were unaware of any other airline that was proactive and had anything similar.
Certification
- Licensed Paramedic, TX, 2003, 2023
- Nationally Registered Paramedic, 2003, 2022
- SHRM Professional Human Resources Certification, 2022, 2025
Availability
See my work availability
Not Available
Available
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thursday
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saturday
sunday
morning
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evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Flexible work hoursPaid time offHealthcare benefits4-day work weekPersonal development programsSimilar Profiles
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