Lauren McDaniel
Littleton,CO
Summary
As a barista assistant manager at Black Rock Coffee Bar, I excelled in inventory management and conflict resolution, enhancing customer loyalty and exceeding daily sales targets. Leveraging exceptional customer service and analytical skills, I initiated promotional events and trained new team members, significantly contributing to the cafe's revenue growth and team efficiency.
Overview
3
3
years of professional experience
Work History
Barista Assistant Manager
Black Rock Coffee Bar
07.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Heritage Highschool
Littleton, CO05.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Inventory Management
- Performance Improvement
- Up-selling
- Conflict Resolution
Timeline
Barista Assistant Manager
Black Rock Coffee Bar
07.2021 - Current
High School Diploma -
Heritage Highschool