Summary
Overview
Work History
Education
Skills
Timeline
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Lauren McElroy

St Louis,MO

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Lifeguard

Midwest Pool Managment
05.2019 - 08.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored the safety of guests in and around the swimming pools.
  • Attentively monitored swimmers to identify distress.

Family Nanny

Keelyn Schwegel
04.2021 - 08.2022
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Member Experience Associate

Chris Dudenbostel
07.2021 - 04.2022
  • Sell memberships and retail, follow up with leads and missed guests, and book and confirm members into sessions
  • Conduct telephone inquiries/follow up calls/customer care calls
  • Greet members and guests promptly, enthusiastically, and with a smile to create a positive entrance into the studio
  • Conduct tours of the studio while establishing a relationship with the prospect and targeting their needs and goals
  • Maintain a clean studio, including accurately following the daily/weekly/monthly studio cleaning checklist

Education

Bachelor of Science - Exercise Science

Truman State University
Kirksville, MO
05.2026

High School Diploma -

Lindbergh High School
Saint Louis, MO
05.2022

Skills

  • Communication
  • Organization
  • Problem-solving
  • Management
  • Active listening
  • Determined

Timeline

Member Experience Associate

Chris Dudenbostel
07.2021 - 04.2022

Family Nanny

Keelyn Schwegel
04.2021 - 08.2022

Lifeguard

Midwest Pool Managment
05.2019 - 08.2023

Bachelor of Science - Exercise Science

Truman State University

High School Diploma -

Lindbergh High School

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Lauren McElroy