Lauren McFadden
Columbus,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager of Product Operations
Banana Republic Factory
2023.05 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Assistant Manager of Merchandising
Old Navy
2021.02 - 2023.04
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Defined clear targets and objectives and communicated to other team members.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Department Lead
Old Navy
2019.01 - 2021.02
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
Department Specialist
Old Navy
2018.05 - 2019.01
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Product and Marketing Manager
Old Navy
2017.12 - 2018.05
Department Lead
Old Navy
2012.07 - 2017.12
Internship Student
Old Navy
2017.06 - 2017.07
Education
Bachelor of Science - Fashion And Retail Studies
The Ohio State University
Columbus, OH12.2020
Minor - Business
The Ohio State University
Columbus, OH12.2020
Skills
- Data Entry
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Critical Thinking
- Self-Motivated
- Multitasking Abilities
- Teamwork and Collaboration
- Training and Development
- Dependable and Responsible
- Flexible and Adaptable
- Good Telephone Etiquette
- [Excel] Software Proficiency
Timeline
Assistant Manager of Product Operations
Banana Republic Factory
2023.05 - Current
Assistant Manager of Merchandising
Old Navy
2021.02 - 2023.04
Department Lead
Old Navy
2019.01 - 2021.02
Department Specialist
Old Navy
2018.05 - 2019.01
Product and Marketing Manager
Old Navy
2017.12 - 2018.05
Internship Student
Old Navy
2017.06 - 2017.07
Department Lead
Old Navy
2012.07 - 2017.12
Bachelor of Science - Fashion And Retail Studies
The Ohio State University
Minor - Business
The Ohio State University