Lauren McGuire
Bluffton,SC
Summary
Coachable business professional with extensive experience and soft skills in sales, talent acquisition, and customer success. Dependable asset in both large, corporate settings as well as small, private ventures. Self starting, quick learner pursuing a long-term career and achieving lifelong success.
Overview
9
9
years of professional experience
Work History
Operations Manager
Interluxe Group
08.2023 - Current
- Relocated from Chicago to manage internal affairs in a fast-paced company conducting live events to market luxury automotive brands and introduce existing clients to prospect opportunity
- Negotiated various contracts; new hire agreements, office leases, and vendor obligations
- Executed all of HR; talent acquisition, onboarding, employee recognition, training development, terminations
- Monitored P&L as well as overall cashflow, contributed to the financial advisement of our CEO and Founder
- Managed completion of Key Person insurance for the business as well as permanent policies for Founder
- Fulfilled all charitable initiatives and programs in the Bluffton area
- Began conversations of larger scope, such as how our organization might organize a new Bluffton school.
Senior Customer Success Associate
Wolters Kluwer CT
04.2023 - 08.2023
- Succeeded in a fast-paced learning of multi-media and team building engagement both remote and in office
- Promoted to a team that served as an introductory experience for new clients to win more renewal business
- Nominated for Best in Client Communications; positive feedback on client experience despite adverse government delays in processing, in-depth soft skills of listening to pain points and presenting solutions
- Achieved a rate of excellence in performance metrics from team manager and corporate compliance officers.
Customer Success Associate
Wolters Kluwer CT
11.2021 - 03.2023
- Mastered Sales Force software and exceeded all relevant metric objectives
- Thoroughly competent in end-to-end Oracle E1 software management; from order building to invoice revision
- Gained customer confidence through communicating client needs, understood state requirements in advance
- Successful in fast-paced, automated queue workflow/management while maintaining colleague collaboration
- Maintained compliance with company standards and SOP initiatives, exceeded new-hire expectations.
Customer Service and Sales Support
Image Apparel Solutions
06.2020 - 10.2021
- Learned Impress and Order My Gear software efficiently and grew e-commerce to operate independently
- Liaison between clients and all e-commerce builds, modifications, tracking, production, and client satisfaction
- Trained sales representatives in software understanding and product knowledge
- Solely responsible for inter-department communication helped executives restructure responsibilities.
Client Experience and Relations
Jenny and Kate's Events
12.2018 - 04.2020
- Responsible for the recruitment and onboarding of 35 individuals in the Client Experience division
- Contributed to implementation of shift swapping software
- Managed event space construction and executed presentation for over 50 events
- Monitored and provided exceptional client experience quality, found creative solutions to overcome challenges.
Executive Search Consultant
Lucas Group HR
11.2017 - 12.2018
- Multitasked recruitment priorities in a fast paced, high turnover environment while managing a full desk
- Procured and curated a book of business through cold calling and referrals
- Developed quality relationships with clients resulting in repeat business
- Negotiated fees and contracts between clients and candidates - end to end
- Crafted unique and effective language to realize solutions.
Director of Selection
Northwestern Mutual
09.2014 - 10.2017
- Corrected deficiencies in the selection process
- Created and executed solutions for growth and team development
- Identified and sourced talent using Bullhorn, CRM, TNC, LinkedIn
- Worked one on one with management to strategize and fulfill organic growth initiatives
- Achieved result: placing in the top 5 out of 250 corporate offices for full cycle recruitment for 2 years.
Education
University of North Carolina at Chapel Hill
05.2014
Skills
- Client Relations Management
- Office Administration
- Invoice Processing
- Contract Preparation
- Product Knowledge
- Business Writing
- Critical Thinking
- Relationship Building
- Prospecting
- Closing
- Legal Administrative Support
- Salesforce, Oracle, Workday, PeopleSoft, Intuit, Quickbooks
Timeline
Operations Manager
Interluxe Group
08.2023 - Current
Senior Customer Success Associate
Wolters Kluwer CT
04.2023 - 08.2023
Customer Success Associate
Wolters Kluwer CT
11.2021 - 03.2023
Customer Service and Sales Support
Image Apparel Solutions
06.2020 - 10.2021
Client Experience and Relations
Jenny and Kate's Events
12.2018 - 04.2020
Executive Search Consultant
Lucas Group HR
11.2017 - 12.2018
Director of Selection
Northwestern Mutual
09.2014 - 10.2017
University of North Carolina at Chapel Hill
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