Lauren McHugh
Chelmsford,MA
Summary
Dynamic and results-oriented professional with extensive experience in educational and administrative roles, notably at VHS, Inc. Excelled in data management and collaborative teamwork, significantly enhancing program delivery and operational efficiency. Demonstrated proficiency in individualized education plans and fostering positive relationships, contributing to meaningful educational outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Paraprofessional
Center Elementary School
Chelmsford, MA
08.2022 - Current
- Collaborated with special education staff to develop Individualized Education Plans.
- Assisted teachers with lesson planning, grading, and classroom management to support effective learning environments.
- Collaborated with homeroom teachers to implement classroom procedures, and maintain safety protocols.
- Implement accommodations and modifications as directed by teachers and related service providers.
- Collect student data consistently to assist with behavior management programs.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
Lunch Aide
Byam Elementary School
Chelmsford, MA
09.2021 - 08.2022
- Supervised students during recess and lunch periods.
- Provided assistance to students during lunch periods to open lunch materials, clean surfaces, and monitor social interactions.
- Helped provide a safe and welcoming environment for all students, while also ensuring structure and consistency.
- Assisted teachers and other school personnel with miscellaneous tasks in the classroom, office, and library.
Program Coordinator
VHS, Inc
Maynard, MA
03.2015 - 04.2021
- Managed and updated online systems for course enrollment and student information, ensuring accurate data for educational programs.
- Provided training and support to faculty on educational systems and processes, enhancing program delivery.
- Managed all operational communications documents and schedules.
- Managed student registrations and the course catalog.
- Collaborated with the Supervisor of Instruction to establish and maintain the list of courses available to the OTM (Online Teaching Methodologies) teacher training program participants.
- Collaborated with the Supervisor of Instruction and approved or denied applications into the teacher training program.
- Managed and monitored site coordinator resource area and training program within the LMS (Learning Management System) platform.
- Approved or denied Site Coordinator applications
- Maintained and updated the Online Grading System (OGS), and collaborated with the Curriculum and Instruction team to ensure all grades were current and entered properly.
- Processed data reports on school enrollment, student grades and AP scores.
- Provided training to faculty on VHS systems and processes as needed.
- Monitored the course catalog and provided updates to ensure consistency of course descriptions and prerequisites.
- Assisted with course materials tracking and coordination.
- Worked with School Services team to provide support to schools and students.
- Responded to customer inquiries via phone, email and ticketing database regarding VHS products and services and resolve issues in a timely manner.
- Monitored student success and follow up with schools with low grades and/or low program usage.
- Conducted quarterly webinars on standard operating procedures for staff, faculty, and prospective customers.
- Assisted Sales with customer lists to expand sales capabilities and market new territories.
- Submitted course documentation to the NCAA Eligibility Center and ensure VHS courses are up to date.
- Worked with IT department to test product implementation, integration and processes before launching applications and services.
School Services Associate
VHS, Inc.
Maynard, MA
09.2014 - 07.2015
- Worked with Account Managers and School Services personnel to follow up with schools with low grades and/or low seat usage, allocating seat usage if necessary.
- Assisted Registrar with course catalog updates; submitted all new core courses to NCAA for approval and updated courses with NCAA as needed.
- Assisted site coordinators with grade support and provide training and updates on best practices.
- Mentored Office Assistant, providing training in VHS processes and procedures as needed.
- Managed faculty awards process for 5/10/15/20+ years of service.
- Conducted webinars as needed for site coordinator training.
Administrative Assistant
VHS, Inc.
Maynard, MA
03.2012 - 09.2014
- Performed general office duties including reception, mail distribution, and inventory and ordering of office supplies.
- Provided primary phone support for the VHS main phone line; triage calls to VHS staff members as appropriate.
- Assisted the CEO with travel arrangements and provided general assistance, follow-up, as requested.
- Assisted CEO with Board of Directors support including coordination of the bi-annual VHS Board of Directors meetings including travel, hotel, food and meeting arrangements.
- Assisted COO with Human Resources support including the scheduling of interviews and creation of new employee handbooks/benefits packets.
- Organized and maintained VHS membership files (hard copy and electronic).
- Coordinated receipt and filing of membership, teacher, and site coordinator contracts, in coordination with Account Management and School Services.
- Assisted with the ordering and tracking of course materials (media kits).
- Created student transcripts as needed
- Provided direct assistance to parents and students enrolling in VHS summer school courses.
- Helped to maintain the contact list and school information database for VHS member schools.
- Produced receipts for payment of professional development and/or graduate credit upon request.
Administrative Assistant
Calloway Laboratories
Woburn, MA
05.2011 - 03.2012
- Handled confidential documents in an organized fashion according to established protocol.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Conducted research on various topics as requested by management.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Assistant Teacher
St. Ann's Home & School
Methuen, MA
08.2010 - 05.2011
- Implemented lesson plans for students with varying learning styles.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Attended faculty meetings as requested by the lead teacher.
Assistant Teacher
Lighthouse School Inc.
Chelmsford, MA
08.2009 - 08.2010
- Built and strengthened positive relationships with students, parents and teaching staff.
- Helped maintain a safe and orderly learning environment.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
Education
Bachelor of Science - Psychology
Fitchburg State University
Fitchburg, MA05-2008
Skills
- Individualized education plans
- Lesson planning
- Behavior management
- Data collection
- Data management
- Classroom management
- Special education accommodations
- Collaborative teamwork
COMPUTER SKILLS
- Microsoft Office and Microsoft Office 365: Word, Excel, PowerPoint, Outlook, OneNote, SharePoint.
- SalesForce, Genius SIS, D2L, Brightspace (LMS), Skype for Business, Google Docs, Google Sheets, Pardot, Salesforce for Outlook, Hypersnap, Screencastomatic, GoToWebinar, GoToMeeting, Microsoft Teams.
- Adobe Acrobat Reader Pro.
Certification
- Crisis Prevention Institute (CPI Trained) Certified
References
References available upon request.
Timeline
Paraprofessional
Center Elementary School
08.2022 - Current
Lunch Aide
Byam Elementary School
09.2021 - 08.2022
Program Coordinator
VHS, Inc
03.2015 - 04.2021
School Services Associate
VHS, Inc.
09.2014 - 07.2015
Administrative Assistant
VHS, Inc.
03.2012 - 09.2014
Administrative Assistant
Calloway Laboratories
05.2011 - 03.2012
Assistant Teacher
St. Ann's Home & School
08.2010 - 05.2011
Assistant Teacher
Lighthouse School Inc.
08.2009 - 08.2010
Bachelor of Science - Psychology
Fitchburg State University
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