Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Mclean

Greenville ,NC

Summary

Dynamic Sales Associate with proven expertise at Proffitts Department Store, excelling in customer service and relationship building. Recognized for efficiently resolving issues and enhancing customer satisfaction. Skilled in cash handling and conflict resolution, consistently fostering loyalty and repeat business through exceptional interpersonal skills and a goal-oriented approach.

Overview

24
24
years of professional experience

Work History

Personal Care Assistant

Its a Family Affair Home Care
09.2024 - Current
  • Provided compassionate support in daily living activities, enhancing clients' quality of life.
  • Assisted clients with personal hygiene and grooming needs, promoting dignity and self-esteem.
  • Collaborated with healthcare professionals to develop personalized care plans for individuals.
  • Monitored and documented changes in clients' health status, ensuring timely communication with families and providers.
  • Developed strong relationships with clients through active listening and empathetic communication.
  • Adapted care strategies based on individual client preferences, fostering trust and cooperation.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Remained alert to problems or health issues of clients and competently responded.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.

Mental Health Technician

Pitt County Memorial Hospital
02.2008 - 02.2016
  • Administered therapeutic interventions to support patient recovery and mental well-being.
  • Monitored patient behavior and progress, documenting changes accurately for treatment plans.
  • Collaborated with healthcare professionals to develop individualized care strategies for patients.
  • Trained junior staff on best practices in patient care and safety protocols.
  • Facilitated group therapy sessions, promoting open communication among participants.
  • Implemented crisis intervention techniques to de-escalate potentially harmful situations effectively.
  • Ensured compliance with regulatory standards and institutional policies in all aspects of care delivery.
  • Streamlined documentation processes, enhancing record-keeping efficiency and accuracy within the department.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.

Sales Associate

Proffitts Department Store
06.2001 - 08.2007
  • Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
  • Participated in inventory management by tracking stock levels and restocking shelves.
  • Engaged in continuous learning about product features and industry trends to better serve customers.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Pharmacy Technician Assistant

Pharmerica
08.2002 - 10.2004
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Managed inventory levels, ensuring medication stock availability and compliance with regulations.
  • Processed prescription orders efficiently using pharmacy management software.
  • Educated patients on medication usage, side effects, and storage requirements.
  • Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
  • Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.

Education

Associates - Human Services Concentration On Substance Abuse

Pitt Community College
Winterville, NC
05.2008

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Client service
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Professional demeanor
  • Guest relations

Timeline

Personal Care Assistant

Its a Family Affair Home Care
09.2024 - Current

Mental Health Technician

Pitt County Memorial Hospital
02.2008 - 02.2016

Pharmacy Technician Assistant

Pharmerica
08.2002 - 10.2004

Sales Associate

Proffitts Department Store
06.2001 - 08.2007

Associates - Human Services Concentration On Substance Abuse

Pitt Community College

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Lauren Mclean