LAUREN Mc Neill
NEWPORT NEWS
Summary
My name is lauren mcneill im Compassionate PCA with extensive experience at Lead Mental Health, adept at enhancing patient wellbeing through personal hygiene assistance and emotional support. Recognized for maintaining a safe environment and implementing effective behavioral management techniques, fostering trust and comfort among patients and families. Proven ability to respond to emergencies with professionalism and care.
Overview
7
7
years of professional experience
Work History
PCA
Lead Mental Health
02.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
PCA
Peninsula Health Care District
01.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- I Also take care of autism clients
Daycare Assistant
Holy Tabernacle Child Care
10.2022 - 03.2023
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
Sales Representative
Life Protect 24/7
01.2020 - 07.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Alorica
09.2018 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Menchville Highschool
Newport News, VA06-2017
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- Emergency response
Timeline
PCA
Lead Mental Health
02.2024 - Current
PCA
Peninsula Health Care District
01.2024 - Current
Daycare Assistant
Holy Tabernacle Child Care
10.2022 - 03.2023
Sales Representative
Life Protect 24/7
01.2020 - 07.2021
Customer Service Representative
Alorica
09.2018 - 10.2019
High School Diploma -
Menchville Highschool
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