Lauren McRae
Trenton,NJ
Summary
- Service-oriented accomplished and energetic professional with 10+ years of experience in fast paced business management.
- Core competencies include motivating leadership skills, prioritization abilities, and strong organization skills.
- I represent establishments with friendly professional demeanor.
- Ambitious, career-focused job seeker, anxious to obtain a sales position to help launch career while achieving company goals.
- Highly-motivated employee with desire to take on new challenges.
- Strong work ethic, adaptability, and exceptional interpersonal skills.
- Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Financial Services Representative
Bank of America Merrill Lynch
Pennington, NJ
09.2022 - Current
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Maintained friendly front-line coverage by greeting and assisting, promoting good first impressions with clients
- Assisted clients in understanding complex financial concepts and instruments.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
Insurance Agent
NJM Insurance Group
Ewing Township, NJ
01.2021 - 01.2022
- Explained coverage options to potential policyholders, answering questions or concerns.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Maintained accurate records of all insurance transactions using computer software systems.
- Achieved repeat business and referrals through personalized services.
MORTGAGE AGENT REP III
CENLAR FSB
EWING, NJ
08.2018 - 08.2019
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Informed customers of application deadlines, approvals and denials.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.`
- Ensured compliance with all applicable laws and regulations relating to the retail industry.
Assistant Manager Key and Security Code Holder
Ross Dress for Less
Hamilton Township, NJ
10.2017 - 08.2018
- Hire, train, and evaluate personnel in sales and marketing establishment, promoting and executing exit interviews when appropriate.
- Assigned work and monitored performance of project personnel.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Customer Service Supervisor
Gap
Princeton, NJ
05.2010 - 03.2018
- Provide exceptional customer service by greeting and responding to inquiries and complaints.
- Extended guidance and support to junior customer service representatives, including coaching and mentoring.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
Education
High School Diploma -
Ewing High School
06.2010
Skills
- Monitoring
- Education and Training Complex Problem Solving Design
- Active Listening
- Critical Thinking
- Time Management Administration and Management Writing
- Learning Strategies
- Sales and Marketing
- Cash Management
- Customer Relationship Building
- Sales Goals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Services Representative
Bank of America Merrill Lynch
09.2022 - Current
Insurance Agent
NJM Insurance Group
01.2021 - 01.2022
MORTGAGE AGENT REP III
CENLAR FSB
08.2018 - 08.2019
Assistant Manager Key and Security Code Holder
Ross Dress for Less
10.2017 - 08.2018
Customer Service Supervisor
Gap
05.2010 - 03.2018
High School Diploma -
Ewing High School