Lauren McToal
Boston,MA
Summary
Detail-oriented and compassionate Biology student and CNA trainee seeking a Patient Observer position in the Emergency Department at Massachusetts General Hospital. Dedicated to pursuing a career as a Physician Assistant, with strong skills in patient safety, observation, and emergency response.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Courtyard by Marriott Boston Copley Square
01.2024 - Current
- Direct contact and communication with customers in person and on phone, with appropriate and polite attitude.
- Resolved customer and employee issues and answered questions with knowledgeable support.
- Registered meal orders accurately using cash register and POS platform.
- Process credit and debit card transaction, cash payments and correct change received.
- Maintained checkout operations by managing electronic system and adhering to policies and procedures.
Customer Service Employee
Bellagio Pizza and Grill
Dedham, USA
01.2021 - Current
- Engaged with customers face-to-face and over the phone, providing friendly service and assistance.
- Resolved customer and employee issues and answered questions with accurate information.
- Maintained checkout operations by managing electronic system and adhering to policies and procedures.
- Register meal orders on cash register or POS platform
- Collected payments from customers using cash, check, or charge, ensuring correct change was provided.
- Process credit and debit card transactions, cash payments and correct change received.
Lifeguard
Anthony P. Mucciaccio Dedham Pool
Dedham, USA
01.2020 - 12.2023
- Responded rapidly to emergencies, administering CPR and First Aid.
- Assessed high-risk situations and made quick, effective decisions.
- Monitored individuals continuously, ensuring a safe environment and preventing potential injuries.
- Enforced safety rules, fostering a calm and supportive atmosphere for all patrons.
Customer Service Employee
Hair with Flair
Dedham, USA
01.2018 - 12.2023
- Delivered positive customer experience through fair, friendly, and courteous service.
- Delivered consistent, high-quality customer service
- Resolved customer and employee issues while providing clear and accurate information.
- Addressed customer inquiries via phone with respectful and professional communication.
- Handled sensitive interactions with professionalism and discretion
- Managed transactions and maintained organized operations
Education
High School -
Boston Latin Academy
Dorchester, MA06-2023
Bachelor of Science - College of Arts and Science
Quinnipiac University
Hamden, CT04-2026
Skills
- CPR & First Aid (BLS Certified)
- Attention to Detail
- Time Management & Reliability
- Ability to Stay Calm Under Pressure
- Team Collaboration
- Strong Communication & Interpersonal Skills
Certification
- Certified Nursing Assistant (CNA) Program, In Progress
- Basic Life Support (CPR & First Aid Certified)
Timeline
Barista
Courtyard by Marriott Boston Copley Square
01.2024 - Current
Customer Service Employee
Bellagio Pizza and Grill
01.2021 - Current
Lifeguard
Anthony P. Mucciaccio Dedham Pool
01.2020 - 12.2023
Customer Service Employee
Hair with Flair
01.2018 - 12.2023
High School -
Boston Latin Academy
Bachelor of Science - College of Arts and Science
Quinnipiac University