Lauren McVicker
Florence,AZ
Summary
Experienced Administrative Supervisor with a successful history of overseeing multiple tasks and managing employees. Committed to delivering exceptional customer service and assistance, I prioritize client satisfaction. As an organized Supervisor, I excel in administrative management, effectively prioritizing projects and multitasking to achieve goals. A meticulous and detail-oriented team player, I thrive in team leadership and collaboration. With a strong work ethic and these skills in my arsenal, I am well-equipped to contribute to the success of any organization.
Overview
12
12
years of professional experience
Work History
Administrative Supervisor
Pinal County Sheriff's Office
03.2024 - Current
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting interviews for potential hires.
- Facilitated quarterly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
- Ensured timely completion of projects by creating detailed timelines and assigning tasks to appropriate team members based on skill sets and availability.
- Developed policies and procedures for office operations, resulting in consistent practices across all teams.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Trained new employees on company policies, procedures, software applications.
- Built highly-efficient communications team through ongoing coaching and professional development opportunities. Sought out trainings for staff to continue professional development.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed new Premier 1 CAD system for agency. Served as the Subject Matter Expert for the project.
Emergency Dispatcher Training Supervisor
Pinal County Sheriff’s Office
11.2020 - Current
- Created and implemented the current training program for the Communications Center
- Oversee and manage all newly hired staff through an extensive six month training program
- Monitor, review, and document performance through daily observation reports
- Complete monthly meetings to ensure training and policy standards are being met
- Complete daily and monthly scheduling for all staff
- Work with other agencies and departments within the Sheriff's Office to verify operational needs and information
- Continue to create, update, and implement policies and procedures when needed
- Develop staff skills to encourage self-growth
- Maintain confidentiality of work-related issues, customer records, and restricted information
- Follow County and Sheriff's office policies and procedure to issue discipline when needed
- Engage with the community for recruitment and information purposes
- Awarded the civilian employee of the year for 2022.
- Coordinated and prioritized required training courses for [Type] employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Selected and assigned instructors to conduct specific training programs.
- Directed training programs and development paths for managers and supervisors.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Empowered employees to take ownership of their own professional growth by providing them with self-paced learning resources and individualized coaching support.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
Emergency Dispatcher Supervisor
Pinal County Sheriff’s Office
05.2019 - 04.2024
- Managed the center's resources including staff, supplies, equipment, and budge approved funds
- Supervised seven employee’s daily job performance, completed monthly quality assurance, and yearly and probationary evaluations
- Ensure staff is providing timely, accurate, and exceptional service to the citizens
- Assisted all Sheriff's personnel, other County departments, outside organizations, Federal, State, and local emergency services organizations
- Receive, process, and resolve complaints against the Sheriff's office
- Communicate critical incidents to key personnel
- Managed time off requests and approved timesheets
- Act as the liaison between dispatch and command staff to ensure issues are being resolved.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
- Identified areas for process improvement within the dispatch center, leading to increased efficiency without sacrificing quality service.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Emergency Dispatcher Senior
Pinal County Sheriff’s Office
11.2012 - 05.2019
- Assist the citizens in Pinal County with both emergency and non-emergency issues
- Communicate with deputies over the radio and telephone to assist with various tasks and ensure safety
- Currently a trainer with the agency for 4 years
- Attended specialized training in communications and supervisory positions
- Worked as an acting Supervisor for the communications center as needed.
Education
Associates of Business - Business
Central Arizona College
Coolidge12.2024
Skills
- Adaptability and Flexibility
- Organizational Leadership
- Project Management
- Performance Improvement
- Decision-Making
- Staff Development and Training
- Policy Development
- Problem-Solving
- Multitasking and Organization
- Reliability
Affiliations
- NENA The 911 Association
- APCO International
Timeline
Administrative Supervisor
Pinal County Sheriff's Office
03.2024 - Current
Emergency Dispatcher Training Supervisor
Pinal County Sheriff’s Office
11.2020 - Current
Emergency Dispatcher Supervisor
Pinal County Sheriff’s Office
05.2019 - 04.2024
Emergency Dispatcher Senior
Pinal County Sheriff’s Office
11.2012 - 05.2019
Associates of Business - Business
Central Arizona College
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