Lauren Meleshuk
Reading,MA
Summary
Highly organized and detail-oriented Facility Manager bringing many years of experience in providing leadership. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel. Successful at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VCA Wakefield
12.2023 - 09.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Discussed customer concerns with Doctors to advise customer best in regards to their pets health
Customer Service Representative
VCA Wakefield Animal Hospital
12.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered telephone calls from clients for appointments, referrals, medical concerns, medication refills, medical records
- Discussed medical concerns from clients with Doctors/technicians, advised clients on what Doctors recommended and relayed appropriate information to clients
Facility Manager Dog Daycare, Boarding, Training
Bark N' Roll Canine Care
09.2017 - 09.2023
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw aspects of equipment installation, maintenance, and repairs needed
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated cleaning and directing staff daily to keep facility clean and presentable
- Supervised staff of 15 in day-to-day activities.
- Supervised dogs of up to 80 in day-to-day activities and overnight boarding
- Overseeing reviews for staff
- Relaying protocols and ensuring they were followed by other management and staff
- Regularly overseeing surveillance cameras and monitoring for safety of the dogs in our care overnight
- Regular Client communication with owners regarding dogs who may be in need of training, declining in enjoyment in the daycare environment, health issues observed, check ins on any behavior changes
- Held meetings to teach staff facility procedures.
- Coordinated with dog owners on days scheduling for daycare
- Led management staff in producing plans that focused on day-today facility operations.
- Prepared Daily Plans, Weekend Plans and schedules with accuracy.
- Oversee training of new staff
- Gave animals proper attention to promote secure environment in owners absence.
- Managed pet safety and wellness in owners absence by keeping safe environments inside and out
- Kept enclosures and crates cleaned, regular safety inspections
- Followed pet care instructions for dietary needs, medication regimens
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Supported canine wellbeing by caring for both physical and mental health needs through physical and mental health strategies such as regular exercise and training for mental stimulation.
Accounts Payable Representative
CAVT Solutions
08.2024 - Current
- Supported budgeting efforts by providing accurate expense forecasting data based on historical trends.
- Contributed to the implementation of new accounts payable software, increasing efficiency in processing time while reducing errors in data entry significantly.
- Regularly reviewed outstanding payables report, enabling prompt action on overdue obligations.
- Ensured compliance with accounting regulations through rigorous attention to detail in invoice processing and payment procedures.
- Collaborated with procurement team to resolve discrepancies and improve purchasing processes.
- Improved vendor relations through timely payments and effective communication.
- Assisted with the preparation of annual financial statements, contributing valuable insights on accounts payable figures for managerial decision making.
- Monthly reconciliation of bank accounts and company credit cards
- Monitoring orders for tracking and any changes in costs
Dog Daycare Attendant
Best Friends Pet Care
09.2015 - 08.2017
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Assistant Manager
Dunkin Donuts
05.2008 - 03.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Early Childhood Education
Middlesex Community College
High School Diploma -
Reading Memorial High School
2003
Skills
- Payment Scheduling
- Accounts Payable Software
- Canine CPR Certified
- Equipment Maintenance and Installation
- Facility Operations
- Health and Safety Compliance
- Supervision Abilities
- Corrective Actions
- Scheduling and Planning
- Operational Efficiency and Safety
- Employee Supervision
- Customer Care
- Professional Correspondence
- Facility Safety Management
- Job Assignments
- Bank reconciliation
- Office Supplies and Inventory
- Constructive Feedback
Certification
- First Aid and CPR Certified, Bark n' Roll, 2023
Timeline
Accounts Payable Representative
CAVT Solutions
08.2024 - Current
Customer Service Representative
VCA Wakefield
12.2023 - 09.2024
Customer Service Representative
VCA Wakefield Animal Hospital
12.2023 - 09.2024
Facility Manager Dog Daycare, Boarding, Training
Bark N' Roll Canine Care
09.2017 - 09.2023
Dog Daycare Attendant
Best Friends Pet Care
09.2015 - 08.2017
Assistant Manager
Dunkin Donuts
05.2008 - 03.2013
High School Diploma -
Reading Memorial High School
Early Childhood Education
Middlesex Community College
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