Lauren Mergenthaler
Santa Monica,CA
Summary
Experienced Director of Operations proficient in managing business operations with exceptional team supervision, project coordination and analytical problem-solving skills. Excels at relationship building and developing tactical business plans to meet strategic goals. Personable with a desire to make genuine connections with others.
Overview
3
3
years of professional experience
Work History
Director of Operations
Miami-CFO
01.2023 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth, productivity, and team efficiency
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed and coached team members to foster productive and engaging work environment.
Executive Assistant
Miami-CFO
12.2021 - 01.2023
- Worked with the CEO to initiate new projects and assist in various processes.
- Completed administrative tasks such as receiving and processing documents, creating invoices and submitting payments, managing executive and team calendars, and distributing correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Liaised between internal departments and external clients to promote efficient communication and collaboration.
Front of House Manager and Events Manager
Severance
04.2021 - 01.2022
- Managed the floor in a timely, friendly, and professional manner while communicating effectively with both the front and back of house staff to ensure guest satisfaction.
- Trained and supported new team members with a personalized approach in addition to delegating responsibilities, establishing expectations, tracking progress, and providing feedback.
- Properly managed cash everyday during opening and closing procedures.
- Organized events by proposing effective layouts, coordinating event logistics, managing staff, and constant internal and external communication throughout the event life cycle.
Front Desk Receptionist
Club Med Sandpiper Bay
06.2020 - 09.2020
- Part of resort's reopening team after Club Med closed their locations due to COVID-19.
- Welcomed guests to resort and assisted in any customer inquiries about facilities to build rapport and retention.
- Demonstrated proficiency in telephone and internal software to process reservations, check-ins and check-outs in high-volume work environments.
- Rapidly solved customer issues with quick problem solving in order to maintain client trust.
Education
BBA - Business Management
University of Miami
Coral Gables05.2020
Skills
- Organizational Structuring
- Business Policies and Procedures
- Logistics and Schedule Management
- Intuit QuickBooks Proficiency
- Cultural Competence
- Effective Team Leader
- Microsoft Office Proficiency
Timeline
Director of Operations
Miami-CFO
01.2023 - Current
Executive Assistant
Miami-CFO
12.2021 - 01.2023
Front of House Manager and Events Manager
Severance
04.2021 - 01.2022
Front Desk Receptionist
Club Med Sandpiper Bay
06.2020 - 09.2020
BBA - Business Management
University of Miami
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