Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lauren Messer

Clarksville,TN

Summary

Proactive Collision Service Advisor with extensive experience in creating estimates using Duncan Systems, CCC One, and Snapsheet Estimating. Skilled in educating customers on vehicle and camper maintenance, claims processes, and repair timelines, ensuring high customer satisfaction and repeat business. Expertise in damage assessment, insurance procedures, and team training.

Overview

9
9
years of professional experience

Work History

Collision Service Advisor

Camping World
11.2015 - Current
  • Creating Estimates using Duncan Systems
  • Creating Estimates using CCC One Estimating
  • Creating Estimates using Snapsheet Estimating
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Educating customers on required camper maintenance to help prevent confusion between repair facility and insurance provider so the consumer understands why a claim maybe a denial where there is long term water damage which results in a denial due to neglect
  • Educating customers on claim and repair process to set exception of timeframe for insurance review as well as parts availability and over all repair timeframe based on claim
  • Updating customers promptly during repair progress as well as insurance provider
  • Training and educating advisors on writing estimates using flat rate and Linear footage and square footage
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.

Receptionist

Camping World
06.2015 - 11.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

High School Diploma -

Volunteer State Community College
Gallatin, TN
05-2015

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Staff education and training
  • Estimating Techniques
  • Vehicle Inspection
  • Claims Processing
  • Damage Assessment

Accomplishments

Awarded top service advisor in the company multiples times due top sales performer and customer satisfaction reviews

Timeline

Collision Service Advisor

Camping World
11.2015 - Current

Receptionist

Camping World
06.2015 - 11.2015

High School Diploma -

Volunteer State Community College

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Lauren Messer