Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Messett

Dagsboro,De

Summary

Customer Service-oriented Professional with over 20 years in various Fields. Core competencies include Expert computer skills, Marketing and Client account relations as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Experience in training new hire employee’s. Front Desk Associate also has 10+ years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking. Provide excellent administrative support and staff coordination. Recognized for exemplary Organization and Account management skills.

Overview

6
6
years of post-secondary education
8
8
years of professional experience

Work History

Front Desk Associate

Eliite PT
Rehoboth Beach, DE
02.2021 - Current
  • Completed clerical duties and tasks for clinic administration.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Managed master calendar and scheduled appointments for a number of providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for over 250 patients.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
  • Kept waiting room neat and clear at all times by stacking magazines, removing trash and overseeing front desk organization.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Head Host/Trainer

Famous Dave's Bar-B-Que Frederick
09.2016 - 11.2018
  • MD Greeted and Seated all Patrons Cleaned and re-set all tables once customers have departed Assisted with customers inquiring about sponsorship or donations for local schools and other programs around the area AM shifts all chairs had to be put down, server floor charts made, cleaning of the lobby/front desk area Helped set up bar during AM shifts Trained all newly hired Host staff Assisted GM with projects and deep cleaning of restaurant prior to corporate staff coming in for evaluations of restaurant.

Receptionist/Key Holder

05.2016 - 09.2018
  • BUBBLES Salons Frederick, MD Opened salon, turn on lights, register and cash draw counted and set up, assisted with setting up some stylists stations Answered phones, Greeted and checked in clients Handled all information regarding appointments (cancellations, new client appointments, all notes regarding requests/services) Maintained Stylist and staff schedules Handled cash counting/morning, noon and night Printed all reports upon opening and closing.

Receptionist/Trainer, Settlement Agent,Marketing, client relations

Rosenblum & Associates,LLC
02.2006 - 04.2009
  • Hired as Receptionist/File Opener for Bethesda office Ordered all Title abstracts, surveys and payoff quotes, while maintaining front desk duties Promoted to Settlement Agent after passing state test and obtaining Notary Promoted and Managed newly opened Tyson's corner location Remained trainer for any new reception staff and File opener positions Conducted closings in and out of office for people Buying, Selling or Refinancing homes Promoted to Marketing and Client Relations Rep.
  • For MD, DC and VA Visited offices and conducted presentations about our company to Lenders, Brokers, Real estate agents and Loan officers Assisted in organizing Marketing/Networking events, Open houses and other events for new and current clients Took potential and long time clients to Sporting events.

Education

High School Diploma -

Urbana High School
Ijamsville, MD
08.1995 - 06.1999

Microsoft Certification - Microsoft Systems Certified Associate

Frederick Community College
Frederick, MD
02.2000 - 12.2001

Skills

Credit card handling

undefined

Timeline

Front Desk Associate

Eliite PT
02.2021 - Current

Head Host/Trainer

Famous Dave's Bar-B-Que Frederick
09.2016 - 11.2018

Receptionist/Key Holder

05.2016 - 09.2018

Receptionist/Trainer, Settlement Agent,Marketing, client relations

Rosenblum & Associates,LLC
02.2006 - 04.2009

Microsoft Certification - Microsoft Systems Certified Associate

Frederick Community College
02.2000 - 12.2001

High School Diploma -

Urbana High School
08.1995 - 06.1999

Similar Profiles

CREATE PROFILE
Lauren Messett