Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lauren Wilson

Lauren Wilson

Austell,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Package Dispatch Supervisor

United Parcel Service, UPS
10.2021 - Current
  • Scheduled deliveries and pickups according to customer needs.
  • Tracked and monitored vehicle performance and maintenance.
  • Preserved accurate records of dispatched orders, deliveries, and receipts.
  • Monitored and followed dispatch communication systems.
  • Scheduled and organized delivery routes.
  • Utilized dispatch software to enter customer orders, deliveries, and receipts.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with customers to provide delivery updates and resolutions.
  • Assisted in resolving customer complaints and grievances.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Provided customers with information on products and services.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Increased SPC year over year Nov‐33% Dec‐11%
  • Increased SPORH year to year Nov‐12% Dec‐15%
  • Increased NDPPH year to year Nov‐14% Dec‐13%
  • Reduced DRTP year to year Nov‐13% Dec‐ 50%
  • Reduced COST year to year Nov‐12% Dec‐ 9%
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Managed over 80 service providers.

Preload Supervisor

United Parcel Service, UPS
09.2020 - 10.2021
  • Met or exceeded production goals and objectives by following strict procedures.
  • Handled day-to-day shipping and receiving, overseeing more than 1,000 packages per day.
  • Inspected work areas to keep them free of hazards and maintain proper function of safety equipment.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Monitored production levels and implemented measures to increase output.
  • Labeled, organized, and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored progress of tasks to provide feedback for improvement.
  • Assigned tasks to team members to complete within designated time frames.
  • Enforced team adherence to safety regulations and protocols.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Trained new team members on proper and safe use of tools and equipment.
  • Managed over 30 employees.

Preloader

United Parcel Services, UPS
06.2018 - 09.2019
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.
  • Assisted in organizing and stocking products in warehouse to support colleagues.
  • Followed all safety and security protocols to minimize risk of injury.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assisted in training new employees to increase team productivity and meet daily targets.
  • Maintained clean, orderly work environment free of hazards.
  • Managed warehouse operations and verified proper shipment procedures.
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Operated scanning equipment to track orders and shipments.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Collaborated with team members to maintain efficient workflow.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Lifted and slid packages weighing up to 100+ pounds on conveyor belts to transport items.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Machine Operator

EGI Industries
04.2016 - 04.2018
  • Operated machining equipment safely with team of operators.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Replenished materials and supplies as needed to maintain production.
  • Complied with company and OSHA safety rules and regulations.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected finished products for quality and adherence to customer specifications.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Collaborated with other departments to optimize production workflows.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Reviewed production schedules and streamlined processes.
  • Made sure that products were produced on time and are of good quality.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Updated daily production logs and informed management of production incidents or non-conformance issues

Floor Supervisor

Kroger
10.2010 - 11.2014
  • Evaluated work of 15 floor employees to improve performance.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Reduced employee turnover with hands-on leadership and coaching.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Defined and enforced store procedures in compliance with company policies and procedures.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Designed and built over 50 displays to generate customer interest in store merchandise.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Created employee schedules to align coverage with forecasted demands.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.

Education

Bachelor Of Business Administration - Entrepreneurial Studies

Georgia State University
Atlanta, GA
07.2023

Master Cosmetology -

Empire Beauty School - Atlanta
Atlanta, GA
2017

Skills

  • Speech Clarity
  • Mobile Location-Based Services Software
  • Standard Operating Procedures Proficient
  • Route Planning and Adjustment
  • Customer Experience
  • Problem Assessment
  • Performance Metric
  • Maintain Records
  • Compliance Requirements
  • Personnel Recruitment
  • Materials Ordering
  • Effective Multitasking
  • Management Advisement
  • Customer File Maintenance

Timeline

Package Dispatch Supervisor

United Parcel Service, UPS
10.2021 - Current

Preload Supervisor

United Parcel Service, UPS
09.2020 - 10.2021

Preloader

United Parcel Services, UPS
06.2018 - 09.2019

Machine Operator

EGI Industries
04.2016 - 04.2018

Floor Supervisor

Kroger
10.2010 - 11.2014

Bachelor Of Business Administration - Entrepreneurial Studies

Georgia State University

Master Cosmetology -

Empire Beauty School - Atlanta

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Lauren Wilson