LAUREN MICLETTE
LOS BANOS
Summary
Professional with strong clerical expertise, prepared to support office operations efficiently. Skilled in data entry, document management, and scheduling. Known for reliability, adaptability, flexibility, and collaboration in team settings. Proven ability to thrive in fast-paced environments while maintaining high standards and achieving results. Searching for a position that will utilize the various skills I have developed while working within the Los Banos Unified School District, as well as years of experience working for the non-profit Institute for Brain Potential.
Overview
16
16
years of professional experience
Work History
Substitute Clerical Aide, Behavior Support Aide, Teacher
Los Banos Unified School District
05.2024 - Current
- Handled various visitor inquiries by phone, computer, or in person upon their visit to the Los Banos Unified School District office as a clerical aide substitute
- Directed vendor, parent, and staff inquiries to appropriate parties via multi-line phone systems at various school site and office locations
- Greeted and directed multiple visitors in front office daily, creating a positive first impression and handling inquiries with a professional demeanor
- Utilized proficient skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, database management systems specific to multiple school sites
- Fostered a positive learning environment, enhancing student engagement and promoting inclusive interactions among diverse learners as a substitute teacher and Behavior Support Aide for the Los Banos Unified School district
- Coordinated with teachers and staff to develop tailored behavior support plans, resulting in noticeable improvements in student behavior and classroom dynamics
- Evaluated student progress through data analysis, refining instructional strategies to ensure meaningful academic growth for all learners
Registration Assistant/Partner in the Division of Distance Learning
The Institute for Brain Potential
09.2015 - 04.2020
- As a team member of the registration department, worked to register customers for upcoming educational seminars for continuing education units
- Managed and prioritized a high volume of daily customer interactions via phone, email, and fax, consistently exceeding all performance benchmarks for efficiency
- Worked diligently to find alternate solutions to many customer inquiries regarding both concerns or comments about our educational programs
- Maintained confidential records of each customer in database
- Processed and filed 100+ documents daily, maintaining accuracy in record-keeping
- Continuously updated customer information systems to ensure use of navigation to best assist all people the company interacted with
- Demonstrated proficiency with multi-line phone systems, copiers, scanners, and company fax machine
- Worked hard to maintain a positive attitude and outlook for all customer and colleague interactionsAs a team member of the registration department, worked to register customers for upcoming educational seminars for continuing education units.
- Answered all calls, emails, faxes, and mail sent in by customers and assisted with anything they were inquiring about.
- Worked diligently to find alternate solutions to many customer inquiries regarding either concerns or comments about our educational programs.
- Maintained confidential records of each customer in database.
- Continuously updated customer information systems to ensure use of navigation to best assist all people the company interacted with.
- Worked hard to maintain a positive attitude and outlook for all customer and colleague interactions.
Substitute Aide for Pre-K Program and Before and After School Program
Los Banos Unified School District
02.2015 - 04.2015
- Worked under the direction of the teacher in the preschool program as well as the lead teacher in pre-K and LEAP program.
- Assisted with note taking, meal preparation for students with the teacher and associate teachers.
- Helped to prepare routine classroom paperwork for projects, as well as making copies whenever necessary. Provided individualized support to preschool students, fostering a nurturing environment that encouraged social and emotional growth.
- Partnered with teachers to implement engaging activities, enhancing student participation and creating a vibrant classroom atmosphere.
Instructional Aide - Preschool, Behavior Support Aide - Summer Special Education Program
Los Banos Unified School District
08.2009 - 06.2013
- Worked under direction of teacher in preschool program as well as lead teacher in summer special education program.
- Assisted in lesson planning, note taking, meal preparation for students with teacher(s) and associate teacher(s).
- Helped to prepare routine classroom paperwork for projects, student enrollment, as well as making copies whenever necessary.
- Prepared and served meals for students during lunch in PM program.
- Assisted in daily sanitation protocols to ensure the health and safety of students, parents, and fellow staff members alike.
Education
Bachelor of Arts - Liberal Studies
California State University-Stanislaus
Turlock, CA05.2024
Associate of Arts - Teaching
Merced College
Los Banos12.2021
High School Diploma -
Valley Los Banos Community, Home Studies Program
Los Banos, CA01.2007
Skills
- Time Management
- Organization
- Team Work
- Customer Service
- Data Entry
- Record Keeping
- Problem Solving
- Communication
- Reception duties
- Copying documents
- Microsoft office
- Filing systems
Hobbies and Interests
Art, Photography, Live Music, Reading
Timeline
Substitute Clerical Aide, Behavior Support Aide, Teacher
Los Banos Unified School District
05.2024 - Current
Registration Assistant/Partner in the Division of Distance Learning
The Institute for Brain Potential
09.2015 - 04.2020
Substitute Aide for Pre-K Program and Before and After School Program
Los Banos Unified School District
02.2015 - 04.2015
Instructional Aide - Preschool, Behavior Support Aide - Summer Special Education Program
Los Banos Unified School District
08.2009 - 06.2013
Bachelor of Arts - Liberal Studies
California State University-Stanislaus
Associate of Arts - Teaching
Merced College
High School Diploma -
Valley Los Banos Community, Home Studies Program
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