Lauren Mihalic
Harrisonburg,VA
Summary
Knowledgeable, with a proven background in delivering exceptional customer service in retail and food service environments. Successfully supported store and restaurant operations. Demonstrated strong interpersonal skills and reliability in dynamic retail and restaurant settings.
Overview
6
6
years of professional experience
Work History
Server/ToGo
Texas Roadhouse
05.2021 - Current
- Maintain cleanliness and proper sanitization of the restaurant
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Listening carefully while taking orders
- Putting in food orders accurately and rapidly
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
E-Commerce Clerk
Kroger
04.2019 - 01.2021
- Efficiently picked and packed customer orders according to established procedures and customer requests
- Identified damaged or defective products during picking process ensuring only high-quality items were picked up
- Assisted in working early on holidays making sure customers get last minute items
- Leveraged strong problem-solving skills when encountering missing items or incorrect quantities during the picking process; such as, finding good replacements for missing items
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion
Sales Associate
DSW
08.2018 - 03.2019
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
Education
Kinesiology, Pre-Physical Therapy
James Madison University
Harrisonburg, VAAdvanced Diploma -
Churchland High School
Portsmouth, VA06.2021
Skills
- Friendly and confident personality
- Professional, driven and focused
- Cash handling
- Guest engagement
- Service prioritization
- Have 3 years of restaurant experience and 2 years of retail
- Efficient and detail oriented
- Experience with food safety
- Can lift over50lbs
- Versatile and adjusts well to change within the work environment
- Can operate within MS Office Familiar with both MacOS and Microsoft Windows
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Cleanliness standards
- Point-of-sale system
Timeline
Server/ToGo
Texas Roadhouse
05.2021 - Current
E-Commerce Clerk
Kroger
04.2019 - 01.2021
Sales Associate
DSW
08.2018 - 03.2019
Kinesiology, Pre-Physical Therapy
James Madison University
Advanced Diploma -
Churchland High School
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