Lauren Miller

• Kept track of performance metrics to take corrective action and implement solutions.
• Develop and implement collection procedures to reduce number of delinquencies.
• Maximize recoveries via account modifications and restructures.
• Contacted clients with past-due payments and actively monitored payments due from clients.
• Negotiated to collect balance in full.
• Achieved performance goals on consistent basis.
• Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
• Assisted in implementing procedures and policies to facilitate timely payments.
• Trained new team members on scripts, company services, and collection strategies.
• Maintained accurate records of customer accounts, payments and payment plans.
• Entered client details and notes into system for interdepartmental access and review.
• Analyzed customer financial records to determine appropriate payment plan.
• Prepared and submitted legal documents to initiate court proceedings.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

• Reconcile student disputes as pertain to payment of outstanding balances owed.

• Implemented retention strategies to improve outcomes.

• Identify aged accounts receivable to reduce risks and increase cash flow.

• Utilized professional and compliant collection techniques

• Monitored aged accounts receivables and identify overdue accounts .

• Maintain accurate accounts receivable payment histories

• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

• Understand key collections metrics (i.e., AR aging trends, DSO, bad debt analysis)

• Researched accounts and completed due diligence to resolve collection problems.

• Supervised staff of collectors, monitoring phone calls and letters.

• Utilized professional and compliant collection techniques.

• Managed customer portals

• Monitored aged accounts receivables and identify overdue accounts .

• Conducted investigations of customer accounts and payment histories.

• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

• Worked with legal resources and recovery teams to manage default issues.

• Established procedures for collection of past due amounts.

• Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

• Successfully implemented new technologies and process automations to encourage continuous improvement.

• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.

• Reconcile student disputes as pertain to payment of outstanding balances owed.

• Performed ongoing audits of customer accounts.
• Managed customer portals
• Managed AR in box for both external and internal.
• Developed and maintained strong working relationship with partners and customers
  delivering best total customer experience.
• Processed all A/R payments and A/R revenue adjustments.
• Primary contact for A/R department inbox and calls.
• Responsible for daily application of cash to appropriate systems and customers accounts.
• Process payments in compliance with financial policies and procedures.
• Preform day to day financial transactions, including verifying, classifying, posting and
  recording accounts receivables data.
• Verify discrepancies by and resolve clients billing issues.
• Facilitate payment of invoices due by sending bill reminders and collection calls identified & document collection efforts.
• Identified at risks customers to management.
• Knowledge of accounting principles and practices invoicing and statements.
• Identified root causes of delinquency.
• Posted journal entries and revenue reconciliations.
• Processed payments and applied to customer balances.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used probing techniques to determine debtors' reasons for delinquency.

• Processed all payments and credits.

• Monthly reviews of aging A/R accounts with sales team.

• Collections of B2B.

• Adjusted accounts as needed

• Approved credit using all sources available and continued credit reviews.

• Calculated and applied credit when needed.

• Invoicing and monthly statements.

• Worked closely with controller.

• Grew relationships with clients to facilitate expedited payments.

• Contacted customers to discuss late payments and options for remitting amounts due.

• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

• Supervised staff of collectors, monitoring phone calls and letters.

• Accessed credit records to evaluate customer credit histories.

• Researched and resolved account issues.
• Logistics, the coordination of the company's warehouse supplies and employee’s.

• Managed, trained and motivated staff.
• Communicated with customer via phone or email.

• Established new accounts.
• Process all payments made.
• A/P entered all invoices had a PO# and entered into quickbooks.

• Investigated and resolve customer inquiries.
• Collections and negotiated disputes.
• Revenue reconciliations.

• Managed rental properties.

• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Made decisions and recommendations about extending lines of credit.
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
• Supported 24 sales representatives, reviewing, analyzing and collecting on major accounts (>$50K).
  Proactively communicated with customers to make sure they were aware of any credit / collection issues that might delay or prevent sales from proceeding.
• Conducted credit investigations to determine credit worthiness and appropriate credit limits. • Resolved customer issues to secure payments, negotiating to achieve successful outcomes.
• Shared key customer insights with management which was instrumental in developing sound strategic collection plans.
• Preform monthly billing reports.
• Served as subject matter expert for vendors and customers.
• Maintained varies Excel spreadsheets/reports.
• Liaised with all departments and affiliates to promote issue resolution.
• Monitored aging reports, working closely with credit and sales department.
• Assisted investigations on projects, and researched for fraud using a variety of software.
• Identified records needed to complete financial investigations.
• Extracted and presented information from our accounting system.
• Monitor outstanding balances for assigned customers and follow up related to delinquent balances, both with client and with outside collections agencies.
• Assessed credit risk and analyzed financial statements.
• Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
• Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.