LAUREN MILLER
Church Hill,TN
Summary
Highly motivated and detail-oriented professional with over 8 years of experience in customer service, accounts receivable, and administrative roles. Proven ability to manage multiple tasks efficiently while providing exceptional customer service and supporting business operations with strong organizational skills. Currently pursuing an Associate Degree in Business to further enhance my skills and contribute effectively to a dynamic organization.
Overview
10
10
years of professional experience
Work History
Dry Wall Installer
Gary Dugger Dry Wall
01.2015
- Performed physical labor involving the construction of interior walls in residential properties by hanging drywall, sanding, and mudding
- Occasionally painted homes upon request, ensuring high-quality finishes and customer satisfaction.
Small Business Claims Specialist
Advance Call Center Technologies (ACT)
06.2024 - Current
- Manage claims processing for small business clients, ensuring timely resolution and adherence to company policies
- Provide exceptional customer support and maintain high satisfaction levels through effective communication and problem-solving.
Customer Service Associate
Agero, Inc.
10.2021 - Current
- Manage comprehensive cases of customer service inquiries, ensuring timely and effective resolution
- Maintain high levels of customer satisfaction through excellent service delivery.
Collections Specialist
Citi
12.2022 - 06.2024
- Handled collections for various accounts, focusing on maintaining positive relationships while recovering past due balances
- Collaborated with internal teams to develop strategies for improving collection processes and enhancing customer experience.
Accounts Receivable Specialist
Accucare Home Medical Equipment
11.2019 - 10.2021
- Managed accounts payable by collecting past due balances and coordinating with collections agencies
- Provided front desk customer service for medical supply orders and collaborated with respiratory nurses on CPAP appointments and orders.
Dialer Administrator
Advance Call Center Technologies (ACT)
10.2015 - 11.2019
- Administered the predictive dialer system to optimize outbound call flow to customers
- Ensured compliance with company policies and procedures in call management.
Team Supervisor
Advance Call Center Technologies (ACT)
03.2015 - 10.2015
- Supervised teams of 5-15 associates, guiding them through their initial training period
- Fostered a supportive environment to help new associates acclimate to call center operations.
Customer Service Representative
Advance Call Center Technologies (ACT)
08.2014 - 03.2015
- Handled inbound calls requiring account authentication and issue resolution
- Utilized multiple systems including Windows and DOS-based interfaces for efficient problem-solving.
Education
Associate Degree in Business (In Progress) -
Northeast State Community College
Johnson City, TNHigh School Diploma -
Daniel Boone High School
Johnson City, TNSkills
- Multitasking & Time Management
- Microsoft Office Suite
- Customer Service Excellence
- Accounts Receivable & Payable Management
- Medical Billing & Administrative Support
- Front Desk Operations & Predictive Dialer Management
- EMR Systems Proficiency & Effective Communication
Timeline
Small Business Claims Specialist
Advance Call Center Technologies (ACT)
06.2024 - Current
Collections Specialist
Citi
12.2022 - 06.2024
Customer Service Associate
Agero, Inc.
10.2021 - Current
Accounts Receivable Specialist
Accucare Home Medical Equipment
11.2019 - 10.2021
Dialer Administrator
Advance Call Center Technologies (ACT)
10.2015 - 11.2019
Team Supervisor
Advance Call Center Technologies (ACT)
03.2015 - 10.2015
Dry Wall Installer
Gary Dugger Dry Wall
01.2015
Customer Service Representative
Advance Call Center Technologies (ACT)
08.2014 - 03.2015
Associate Degree in Business (In Progress) -
Northeast State Community College
High School Diploma -
Daniel Boone High School
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