Lauren Miranda
Tucson,AZ
Summary
Adept at enhancing patient experiences and streamlining front office operations, I excelled at AZOMS by masterfully balancing patient confidentiality with exceptional customer service. My professionalism and organizational skills led to improved efficiency and patient satisfaction, showcasing my ability to address complex needs with empathy. I’m dependable and hard working, I get along and work well with my co workers.
Overview
2
2
years of professional experience
Work History
Patient Coordinator
AZOMS
01.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Receptionist
United Community Heath Center
11.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Sahuarita High School
Sahuarita, AZ05.2009
Skills
- Appointment scheduling
- Patient confidentiality
- Attention to detail
- Customer service
- Organizational skills
- Patient care
- Relationship building
- Patient documentation
- Creative problem solving
- Medical terminology
- Documentation
- Verbal and written communication
- Patient registration
- Quality assurance
- Patient flow management
- HIPAA compliance
- Policy compliance
- Scheduling
- Patient care coordination
- Filing and recordkeeping
- Patient safety
- Payment collection
- Multitasking
- Calm and effective under pressure
- Schedule coordination
- Punctual and hardworking
Timeline
Patient Coordinator
AZOMS
01.2023 - Current
Receptionist
United Community Heath Center
11.2022 - 01.2023
High School Diploma -
Sahuarita High School
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