Lauren Mitchell

Greeted customers in a timely fashion while quickly determining their needs.

Responded to customer questions and requests in a prompt and efficient manner.

Engaged with customers in a sincere and friendly manner.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Prioritized helping customers over completing other routine tasks in the store.

Built relationships with customers to increase likelihood of repeat business.

Accommodated guests as effectively as possible and made sure that they left pleased and eager to return in the future. 

• Counted cash drawers and made bank deposits.
• Assigned employees to specific duties to best meet the needs of the store.
• Instructed staff on appropriately handling difficult and complicated sales.
• Planned budgets and authorized payments and merchandise returns.
• Generated repeat business through exceptional customer service.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Followed merchandising guidelines to present visually appealing displays.
• Mentored new sales associates to contribute to the store’s positive culture.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Communicated clear expectations and goals to each team member.
• Worked with the management team to implement the proper division of responsibilities.
• Actively pursued personal learning and development opportunities.
• Answered customer telephone calls promptly and in an appropriate manner.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Educated employees on new merchandise during seasonal workshops.

• Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
• Recommended merchandise to customers based on their needs and preferences.
• Instructed staff on appropriately handling difficult and complicated sales.
• Hired, trained and evaluated personnel in sales and marketing.
• Scheduled and led weekly store meetings for all employees.
• Generated repeat business through exceptional customer service.
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Hired and trained of staff.
• Completed weekly schedule for staff of 50+
• Oversaw the leader of stockroom and stock team 
• Oversaw loss prevention team and worked with them weekly to improve their areas of opportunities
• Reviewed costumer service scores and c4ommunicated with team memebers ways to continue  build positive costumer service 
• Over saw store  budget/payroll daily and worked to keep the numbers in an adequate position to meet district goals 
• Worked directly with district manager to improve the store and staffs areas of opportunities 
• Recognized associates for strong work ethic and costumer service skills 
• In charge of associate breakroom and morale boosting activities 

• Organize racks and shelves to maintain the visual appeal of the store.
• Develop  positive customer relationships through friendly greetings and excellent service.
• Build strong bonds with guests by listening to their needs/desires and doing everything possible to fulfill them 
• Informing guests of upcomimg sales and promotions 
• Going the extra mile to accommodate the guest and give them the best shopping experience 
• Meet personal growth and development goals through communication with leaders 
• Build team morale through helping teammates with their guests amd duties