LAUREN MITCHELL
Lindon,USA
Summary
Dynamic Director of Customer Success at Loveland Innovations, driving a 30% revenue increase through strategic client relationship management and innovative business solutions. Proven leader in enhancing performance and retention, leveraging Salesforce proficiency to deliver impactful results and foster long-term growth. Passionate about elevating customer experiences and achieving excellence.
Overview
11
11
years of professional experience
Work History
Director of Customer Success
Loveland Innovations
Pleasant Grove, UT
01.2023 - 01.2025
- Established processes across three verticals affecting retention and growth.
- Secured 100% customer loyalty alongside a significant revenue increase of 30% in P&C insurance industry.
- Developed regular updates on product usage metrics for client distribution.
- Set challenging milestones for employees to boost performance and exceed objectives.
- Directed business production processes, communicating results to the executive team.
- Built solid business relationships with 3rd party vendors and key clients to enhance long-term growth.
- Elevated sales volume by 30% with outstanding assistance to newly acquired and dormant customers.
- Instrumental in a top-five insurance company attaining ROI and financial success for the first time in seven years of utilizing insurtech.
Sales Account Executive
Loveland Innovations
Pleasant Grove, UT
06.2018 - 01.2023
- Boosted revenue by 30% through the implementation of an effective sales strategy.
- Secured a multi-million deal with a new customer, surpassing quarterly sales targets by 50%.
- Delivered SaaS presentations to top executives in the Property and Casualty Insurance sector.
- Aligned clients' business objectives and strategies with partnership relations.
- Develop and maintain sales pipeline; Create and execute a multi-faceted prospecting plan through calling, emailing, leveraging personal networks, and following up on marketing generated leads
- Collaborated with Marketing, Development, and QA teams to ensure market solutions meet customer needs.
Sales Project Manager
Vivint SmartHome
Provo, UT
05.2017 - 06.2018
- Responsible for supporting sales by bringing business solutions into mass production for the security and smart home market
- Main point of contact for all technical aspects during the development of sales solutions
- Managed the transition of new products from pilot production to volume production
- Timely provided project status updates and escalated urgencies
- Provided technical and end to end demonstrations to customers
- Developed and maintained positive relationships across internal teams: Inside and Outside Sales, Support, IT, Development, and Program Managers
- Achieved and appointed MVP for the month of April 2018 for successfully kicking off Vivint Sales season
Sales Administrative Assistant
Verisk Analytics, Xactware Solutions
Lehi, UT
07.2014 - 05.2017
- Supported the Vice President and Senior Vice President of Sales
- Ran analytical reports on the teams monthly, quarterly, and year to date revenue stream
- Effectively planned, coordinated, and conducted internal and external meetings while also managing confidential information
- Assisted in contractual discussions and client pre-operational meetings
- Compiled executive and customer facing spreadsheets, documents, and statistics for the National Sales team
- Partnered with the marketing team to ensure updated documentation deadlines were met for sales initiatives
- Booked Travel for the Vice President and his direct reports
- Reconciled reimbursements and processed expense reports
Education
Certificate in Executive Leadership -
University of Utah
Salt Lake City, UT09.2019
Bachelor of Science - Sociology, Criminology and Corrections
University of Utah
Salt Lake City, UT05.2014
Skills
- Leadership
- Business Presentations and Solutions
- Client Relationship Management and Building
- Product Management and Pricing
- In-field Product Demonstrations
- Systems Implementation and Training
- Performance Improvements
- Customer Trend Analysis
- Sales/Customer Statistics Analysis
- Salesforce Software Proficiency
References
References available upon request
Timeline
Director of Customer Success
Loveland Innovations
01.2023 - 01.2025
Sales Account Executive
Loveland Innovations
06.2018 - 01.2023
Sales Project Manager
Vivint SmartHome
05.2017 - 06.2018
Sales Administrative Assistant
Verisk Analytics, Xactware Solutions
07.2014 - 05.2017
Certificate in Executive Leadership -
University of Utah
Bachelor of Science - Sociology, Criminology and Corrections
University of Utah
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