Lauren M. Jackson

Provides operational oversight to CAHEC customers (internal and external), including Board of Directors, investors, developers, third party professionals, and vendors.

• Manages the annual budget and reprojections process for the Operations division of our Finance and Operations department.
• Manage all vendor relationships including researching and selecting new vendors while coordinating all contract negotiations and renewals.
• Coordinate arrangement of all company wide special meetings, board meetings, conferences, and leadership events and retreats from implementation to execution.
• Provide orientations for all CAHEC new employees and Board Members.
• Provides travel arrangements and special requests from CEO, SVP, CFO, and all board members for CAHEC related travel.
• Manages all tasks and functions related to property and building management and over sees all security functions.
• Create, implement, and maintain policy and procedures documents.
• Serve as a liaison to building tenants ensuring container flow of communication regarding all building updates and maintenance.

• Supported high level program and corporate meeting management for professional development courses for clients
• Saved company over $25k by using various methods of printed material needs and creating new designs for programs without using paid vendors
• Managed all in person and virtual program meetings for every client ranging from 10 – 800+ attendees from contract stage to final execution of meetings
• Tracked and managed credit card and major expense for company use, as well as travel expenses for all staff
• Proofed and edited all learning materials for meetings to ensure quality control
• Coded PDF documents and uploaded to internet for interactive use
• Utilized QuickBooks for desktop for all invoicing and billing needs from clients, vendors, and consultants
• Main POC for all office and program needs

• Supported high level support to the CEO, manages and oversaw daily operations in the office while supporting projects within the Human Resources Department for a small start-up company
• Saved company $2k having solely created and developed the company intranet on SharePoint with continued weekly maintenance
• Created company-wide policies and procedures and proper documentation for all parties involved
• Managed credit card and major expense for department credit card, as well as credit card and expenses for CEO
• Managed the signing process from CEO on all contracts; involved in revisions if needed
• Solely managed all company events start to finish, pre and post covid, including budget planning and assisted Executive Team on any needs
• Main POC for all company correspondences including FDLE Audits and Sterling Background Checks for all employees

• Managed Salesforce CRM and ensured proper use of the database while analyzing company data
• Analyzed, specified, and designed testing for components in Service Oriented Architecture (SOA)
• Assisted in developing the Performance Testing Strategy and Performance Testing Plans
• Developed efficient and accurate Automated Performance test scripts
• Executed Functional/Performance Tests using industry standard tools such as Demand Tools, Data Assessments or similar tools that analyzed results and provided recommendations for improvements
• Worked with all department teams such as I.T., Sales, & Marketing to discuss test results (both functional and performance), and troubleshot issues
• Represented the Testing Team in meetings with Business Owners, Tech Managers and other Stakeholders

• Managed and oversaw daily office operations in conjunction with handling customer and client needs
• Supported marketing executive by organizing various projects not limited to calculating budgets and ensuring they were adhered to, compiled and distributed financial and statistical information such as budget spreadsheets, and designed and edited promotional materials, prepared presentations, and secured sponsorships
• Provided impeccable leadership, organizational, time management and project management skills
• Planned and coordinated all needs for Tradeshows, office staff attended on a weekly and monthly basis
• Supported CEO, CFO, and Board Committee Members on KPI’s, meetings, conference calls, expense reports, and all travel

• Managed and provided advanced executive support for Senior Vice President of Operations and Chief Vice President of Human Resources
• Managed busy calendars for top two executives on a daily basis in high fast paced environment
• Partnered with executive counterparts, direct reports, managers, and other team members to effectively support various departments while maintaining a high level of confidentiality for Human Resources Executive with knowledge of HR and legal communications
• Successfully coordinated and managed event logistics, including registration and attendee tracking, presentation and materials support, and pre and post event evaluations for high level meetings and events, both domestic and international attendees
• Provided impeccable leadership, organizational, time management, and project management skills
• Partnered with Communications Department to draft and sent out companywide communications

• Managed and provided advanced executive support for high profile meetings in Conference Center
• Lead and successfully managed high level event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations for high level meetings, events
• Facilitated planning, coordination, and execution of meetings/events on a daily basis
• Served as the lead POC for all customer account management matters while building and maintaining strong, long lasting client relationships by utilizing new and old sales funnels
• Created marketing material for web publication and distribution
• Drafted formalized technical documents
• Provided impeccable leadership, organizational, time management and project management skills
• Communicated, drafted and implemented new procedures and changes for staff and department